At a Glance
- Tasks: Provide excellent customer service and manage fun activities across various departments.
- Company: Join a vibrant entertainment centre that loves to entertain and have fun.
- Benefits: Enjoy discounts, free food, career development, and more perks!
- Other info: Great opportunities for career growth and advancement.
- Why this job: Be part of an exciting team where every day is a new adventure.
- Qualifications: Enthusiastic, friendly, and ready to work in a fast-paced environment.
The predicted salary is between 20000 - 25000 £ per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant in Redditch employer: Tenpin
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where your confidence and positive attitude are the keys to success. With a variety of exciting activities and a strong focus on employee development, we offer fantastic benefits including free food during shifts, discounts, and opportunities for career advancement. Join us in delivering unforgettable experiences while enjoying a supportive team culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Redditch
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of the fun.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or make someone’s day better. Being prepared will boost your confidence and show them you’re ready to jump in.
✨Tip Number 3
Be yourself during the interview! They want to see your personality shine through. Show off that positive attitude and energy—they're looking for someone who fits right into their entertaining environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant in Redditch
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your confidence and positive attitude. Remember, we’re all about fun and energy!
Tailor Your Application:Make sure to customise your application to highlight how your skills match what we're looking for. Mention your customer service experience and any relevant roles you've had before. Show us why you’d be a great fit for our lively environment!
Keep It Clear and Concise:While we love a good story, keep your application straightforward and to the point. Use clear language and bullet points if needed. This helps us quickly see how awesome you are without getting lost in too much detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s super quick and easy, and it ensures your application lands directly in our hands. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Tenpin
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company during the interview. Share why you want to work in a fun environment and how your positive attitude aligns with their values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will showcase your proactive and friendly nature.
✨Be Ready for Role-Playing
Since the job involves various customer interactions, be prepared for potential role-playing scenarios. Practise responding to common customer enquiries or handling difficult situations to show your confidence and adaptability.
✨Ask Engaging Questions
At the end of the interview, ask questions that show your interest in the company culture and growth opportunities. Inquire about team dynamics or how they celebrate successes, which will demonstrate your enthusiasm for being part of their team.
