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- Tasks: Lead a fun team, ensuring customers have an unforgettable experience at our entertainment centre.
- Company: Join Tenpin, where we love to entertain and create memorable moments for all ages.
- Benefits: Enjoy 33 days holiday, free bowling, discounts, and a fantastic bonus scheme.
- Why this job: Be part of a vibrant team and grow your career in a fun, dynamic environment.
- Qualifications: 1 year management experience, passion for customer service, and team leadership skills.
- Other info: Great opportunities for career development and progression within the company.
The predicted salary is between 25000 - 30000 £ per year.
Come join our fantastic team. We love to entertain! It’s in our DNA! We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
The Role
As an Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team. You will need to be well organised, approachable and show initiative. Exceptional customer service will be at the heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager.
- Assume day-to-day responsibility for the operational management of the centre
- Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
- Lead the team by example ensuring everyone works together effectively
- Support the delivery of the company strategy
- Deputise in the absence of the Deputy Manager
- Undertake ownership for own training and development to grow into the future role of Deputy Manager
- Support the other Managers in the achievement of all budgets, targets and KPI’s
- Provide support to the team in various departments as and when required
- Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis
Skills You Need
- Have a minimum of 1 years’ experience in a management role, ideally within leisure, hospitality or retail
- Passionate about delivering exceptional customer service
- Have experience in leading and developing large teams
- Full of determination, enthusiasm and patience!
- Be ambitious and want to progress!
Our Fantastic Benefits
- Industry leading bonus scheme
- Enhanced holiday entitlement – 33 days per annum (inclusive of Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family & friends
- Free Food (when working 6 hours or more)
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 4 x annual salary
- A day off for your birthday
- Long Service Awards
- Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Assistant Manager in Northampton employer: Tenpin
Contact Detail:
Tenpin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Northampton
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time exploring their social media and website. This will help you understand what they value and how you can fit into their fun-loving team.
✨Tip Number 2
Practice your customer service scenarios! Since exceptional service is key for this role, think of examples from your past experiences where you went above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Show your passion for entertainment! Whether it’s bowling, escape rooms, or karaoke, let them know why you love these activities. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your excitement about the role. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Assistant Manager in Northampton
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the role shine through in your application. We want to see that you’re excited about creating a fun environment and delivering exceptional customer service!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in management roles within leisure, hospitality, or retail. We love seeing how your background aligns with our values and the role of Assistant Manager.
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for someone who can lead by example and create a positive atmosphere, so show us what makes you unique!
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Tenpin
✨Know the Company Inside Out
Before your interview, make sure you research Tenpin thoroughly. Understand their values, the services they offer, and what makes them unique in the entertainment industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As an Assistant Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you can create a fun and engaging environment, as this aligns perfectly with Tenpin's mission to entertain.
✨Demonstrate Leadership Qualities
Think about times when you've led a team or taken initiative in a previous role. Be ready to discuss your leadership style and how you motivate others. Tenpin is looking for someone who can lead by example, so share specific instances where you’ve successfully managed a team or resolved conflicts.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for growth, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to and grow within the company.