At a Glance
- Tasks: Lead a fun team, manage daily operations, and create an awesome customer experience.
- Company: Join Tenpin, where entertainment and teamwork are at the heart of what we do.
- Benefits: Enjoy 33 days holiday, free food, and industry-leading bonuses.
- Other info: Great career development opportunities with many managers starting as Team Members.
- Why this job: Be part of a vibrant environment and help create unforgettable experiences for families.
- Qualifications: 1 year of management experience and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Are you a driven, passionate leader who can create a fun environment for our customers and team while meeting company objectives? We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it's in our DNA! Beyond bowling, we offer Houdini’s Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Deputy Manager at Tenpin, you'll ensure our customers have a great time and create a fun environment for both them and our team. You'll support the General Manager with daily operations, team development, and driving sales and profits. Your duties include:
- Manage daily operations of the centre
- Create a customer-focused culture
- Lead the team by example for effective collaboration
- Deputise for the General Manager, and support in achieving targets and KPIs
- Ensure compliance with policies and procedures.
Skills You Need
- Minimum 1 year of management experience in leisure, hospitality or retail
- Passionate about exceptional customer service
- Have experience in leading and developing large teams
- Determined, enthusiastic and patient
- Ambitious and eager to progress
Our Fantastic Benefits
- Industry-leading bonus scheme
- 33 days holiday (including Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family & friends
- Free Food (when working 6+ hours)
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (4x annual salary)
- Birthday off
- Long Service Awards
- Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Deputy Manager in Milton Keynes employer: Tenpin
At Tenpin, we pride ourselves on being an exceptional employer that fosters a vibrant and enjoyable work environment. With industry-leading benefits, including a generous bonus scheme and extensive holiday allowance, we prioritise the well-being and development of our team members. Our culture encourages growth and progression, making it an ideal place for passionate leaders to thrive while creating unforgettable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Milton Keynes
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time exploring Tenpin's vibe. Check out their social media and website to see how they engage with customers and what events they host. This will help you connect during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. Be ready to share these during your interview to demonstrate your management experience and passion for creating a fun environment.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your personality shines through. Let them know why you love entertaining and how you can contribute to making Tenpin a fantastic place for both customers and staff.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s another chance to reiterate your excitement about the role!
We think you need these skills to ace Deputy Manager in Milton Keynes
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for creating a fun environment shine through. We want to see how you can bring that energy to our team and customers!
Tailor Your Experience:Make sure to highlight your management experience in leisure, hospitality, or retail. We’re looking for someone who can lead a team effectively, so share specific examples of how you've done this in the past.
Be Customer-Focused:Since we’re all about exceptional customer service, include any relevant experiences where you’ve gone above and beyond for customers. This will show us that you understand our values and can help create that customer-focused culture.
Keep It Concise:We appreciate a clear and concise application. Stick to the point and make sure every sentence adds value. Remember, we want to get to know you quickly, so keep it engaging and straightforward!
How to prepare for a job interview at Tenpin
✨Know the Company Culture
Before your interview, dive into understanding Tenpin's fun and vibrant culture. Familiarise yourself with their offerings like bowling, escape rooms, and karaoke. This will help you demonstrate how you can contribute to creating that enjoyable environment for both customers and the team.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to lead by example. Prepare examples from your past management experience where you've successfully developed teams or improved customer service. Highlight your passion for leadership and how you can inspire others to meet company objectives.
✨Prepare for Scenario Questions
Expect questions about handling specific situations, such as managing a busy day or resolving customer complaints. Think of scenarios where you’ve made a positive impact in previous roles and be ready to discuss them. This shows your problem-solving skills and customer-focused mindset.
✨Express Your Ambition
Tenpin values career development, so make sure to express your eagerness to progress within the company. Share your long-term goals and how you see yourself growing with them. This will show that you're not just looking for a job, but a place to build a career.
