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- Tasks: Lead a fun team and ensure customers have an amazing experience at our entertainment centre.
- Company: Join Tenpin, where we love to entertain and create unforgettable moments.
- Benefits: Enjoy 33 days holiday, free bowling, discounts, and a fantastic bonus scheme.
- Other info: Great opportunities for career development and progression within the company.
- Why this job: Be part of a vibrant team and grow your career in a fun environment.
- Qualifications: 1 year management experience, passion for customer service, and team leadership skills.
The predicted salary is between 25000 - 30000 £ per year.
Come join our fantastic team. We love to entertain! It’s in our DNA! We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
The Role
As an Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team. You will need to be well organised, approachable and show initiative. Exceptional customer service will be at the heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager. This role is offered on a fixed-term contract to provide maternity cover and is expected to last approximately 9 months.
You will:
- Assume day-to-day responsibility for the operational management of the centre
- Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
- Lead the team by example ensuring everyone works together effectively
- Support the delivery of the company strategy
- Deputise in the absence of the Deputy Manager
- Undertake ownership for own training and development to grow into the future role of Deputy Manager
- Support the other Managers in the achievement of all budgets, targets and KPI’s
- Provide support to the team in various departments as and when required
- Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis
Skills You Need
- Have a minimum of 1 years’ experience in a management role, ideally within leisure, hospitality or retail
- Passionate about delivering exceptional customer service
- Have experience in leading and developing large teams
- Full of determination, enthusiasm and patience!
- Be ambitious and want to progress!
Our Fantastic Benefits
- Industry leading bonus scheme
- Enhanced holiday entitlement – 33 days per annum (inclusive of Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family & friends
- Free Food (when working 6 hours or more)
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 4 x annual salary
- A day off for your birthday
- Long Service Awards
Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Assistant Manager in Milton Keynes employer: Tenpin
Contact Detail:
Tenpin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Milton Keynes
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time checking out their social media and website. This will help you understand what they value and how you can fit into their fun environment.
✨Tip Number 2
Practice your customer service skills! Since exceptional service is key for this role, think of examples from your past experiences where you went above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show your passion for entertainment! Whether it’s bowling, karaoke, or escape rooms, let them know why you love these activities. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your excitement about the role. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Assistant Manager in Milton Keynes
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love creating fun experiences for customers. Share any relevant stories or experiences that highlight your passion for customer service.
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager role. Highlight your management experience and any skills that align with our focus on exceptional customer service. We appreciate a personal touch, so don’t be afraid to show us what makes you unique!
Be Clear and Concise: Keep your application clear and to the point. We’re busy entertaining, so make it easy for us to see why you’d be a great fit! Use bullet points where possible and avoid long paragraphs to keep our attention.
Apply Through Our Website: Don’t forget to apply through our website! It’s the quickest way for us to receive your application. Plus, it shows you’re keen to join our fantastic team. We can’t wait to hear from you!
How to prepare for a job interview at Tenpin
✨Know the Company Inside Out
Before your interview, take some time to research Tenpin and its offerings. Familiarise yourself with their entertainment options like escape rooms, karaoke, and bowling. This will not only show your enthusiasm but also help you connect your experience to their unique environment.
✨Showcase Your Customer Service Skills
As an Assistant Manager, exceptional customer service is key. Prepare examples from your past roles where you went above and beyond for customers. Highlight how you can create a fun atmosphere that aligns with Tenpin's mission to entertain.
✨Demonstrate Leadership Qualities
Think of specific instances where you've led a team or managed a project. Be ready to discuss how you motivate others and ensure everyone works together effectively. Tenpin values a collaborative spirit, so showing your leadership style will be crucial.
✨Express Your Ambition for Growth
Since this role is a stepping stone to becoming a Deputy Manager, share your career aspirations. Talk about your desire to develop within the company and how you plan to take ownership of your training and development. This shows you're committed to both your growth and the success of Tenpin.