At a Glance
- Tasks: Deliver exceptional customer service and maintain bowling equipment for a top-notch experience.
- Company: Join a fun and vibrant bowling centre with a fantastic team atmosphere.
- Benefits: Enjoy discounts, free bowling, meals, and health care perks.
- Other info: Flexible hours, including evenings and weekends, in a dynamic role.
- Why this job: Be part of an exciting environment where you can learn and grow while having fun.
- Qualifications: No experience needed, just a positive attitude and willingness to learn.
The predicted salary is between 20000 - 25000 £ per year.
Come join our fantastic team.
This role is split into two parts: Customer Service Assistant and Pin Technician.
As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, and preparing and serving food and drinks.
As a Pin Technician, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will strive to constantly achieve the highest operating standards, carry out preventative maintenance of all bowling equipment and lanes, undertake general building maintenance as instructed by the site management team, conduct action repairs in a timely fashion and participate, support and encourage the achievement of a positive, friendly and open team atmosphere. You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and ability to work in a fast-paced environment
- Positive attitude towards no problem situations
- Strong customer service and communication skills
- Fully flexible around working patterns (evenings and weekends required)
- Approachable and helpful demeanor
- Organised and able to multi-task
- Strong team player
- Eye for detail
- No experience needed, just willingness to learn about bowling machinery
- Interest in all things technical/mechanical
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free bowling for family and friends
- Free food (when working 6 hours or more)
- Enhanced maternity, paternity, adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 2x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Please note: This vacancy involves working with heavy machinery. Due to Health & Safety regulations, you must be 18 or over to apply.
Pin Technician over 18 in London employer: Tenpin
Join our vibrant team at Tenpin, where we prioritise exceptional customer service and a positive work environment. As a Pin Technician, you'll enjoy a range of fantastic benefits including free bowling for family and friends, discounts, and comprehensive health care support, all while working in a fun and dynamic atmosphere that encourages personal growth and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Pin Technician over 18 in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tenpin. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tenpin before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Pin Technician over 18 in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tenpin:Your cover letter is your chance to shine! Tell us why you want to work at Tenpin specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tenpin!
How to prepare for a job interview at Tenpin
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
