At a Glance
- Tasks: Provide excellent customer service and manage fun activities like bowling and karaoke.
- Company: Join a vibrant entertainment centre that loves to entertain and have fun.
- Benefits: Enjoy free food, discounts, and opportunities for career development.
- Other info: Flexible hours with great perks and potential for career growth.
- Why this job: Be part of a dynamic team where every day is a new adventure!
- Qualifications: Enthusiastic, friendly, and ready to work in a fast-paced environment.
The predicted salary is between 10 - 12 £ per hour.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast‑paced environment
- Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
Kitchen (18+) employer: Tenpin
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where your enthusiasm and positive attitude are the keys to success. With a range of exciting activities and a commitment to employee growth, we offer fantastic benefits including free food during shifts, discounts, and opportunities for career advancement, making it an ideal place for those looking to thrive in a fun and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Kitchen (18+)
✨Tip Number 1
Get to know the company vibe! Before you apply, check out their social media and website. This will help you understand their culture and show them you're genuinely interested in being part of the fun.
✨Tip Number 2
Practice your customer service skills! Since you'll be interacting with guests all day, think about how you can make their experience unforgettable. Maybe role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your personality! When you get that interview, let your confidence and enthusiasm shine through. They want someone who can bring energy to the team, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings there, so keep an eye out for opportunities to join the fun!
We think you need these skills to ace Kitchen (18+)
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see your confidence and energy reflected in your words. Remember, we’re all about fun, so don’t be afraid to show us your enthusiasm for the role!
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your customer service skills and any relevant experience you have. We love a proactive approach, so if you've got examples of how you've gone above and beyond for customers, share them with us!
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points if it helps, and make sure to check for any typos or errors. A well-organised application shows us that you pay attention to detail, which is super important in our fast-paced environment!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our fantastic benefits right there!
How to prepare for a job interview at Tenpin
✨Show Your Enthusiasm
When you walk into the interview, let your energy shine! This role is all about having fun and creating a positive atmosphere, so don’t hold back on showing your excitement for the job. A genuine smile and a friendly attitude can go a long way in making a great first impression.
✨Know the Company
Do a bit of homework on the company before your interview. Familiarise yourself with their offerings like Escape Rooms, Karaoke, and the Laser Arena. Being able to chat about these features shows that you’re genuinely interested and ready to contribute to the fun environment they promote.
✨Highlight Your Customer Service Skills
Since this role revolves around providing excellent customer service, be prepared to share specific examples from your past experiences. Talk about how you’ve handled customer enquiries or resolved issues, and emphasise your 'nothing is too much trouble' attitude. This will demonstrate that you understand the importance of exceptional service.
✨Be Ready for a Fast-Paced Environment
This job requires someone who can keep up with a busy atmosphere. During the interview, mention any experiences where you thrived in fast-paced settings. Share how you stay organised and efficient while juggling multiple tasks, as this will show you’re well-suited for the dynamic nature of the role.
