At a Glance
- Tasks: Deliver exceptional customer service and maintain bowling equipment for a fun experience.
- Company: Join a vibrant entertainment centre that loves to entertain all ages.
- Benefits: Enjoy free bowling, food, discounts, and health care perks.
- Other info: Flexible hours with opportunities for growth and rewards.
- Why this job: Be part of a dynamic team in a lively environment where fun is the focus.
- Qualifications: No experience needed, just a positive attitude and willingness to learn.
The predicted salary is between 22000 - 26000 £ per year.
Come join our fantastic team. We love to entertain! It’s in our DNA! It’s not just about bowling. We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
This role is split into 2 parts: Customer Service Assistant and Pin Technician.
As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes:
- Booking customers at reception
- Being a point of contact for customer questions
- Being alert to sales opportunities
- Hosting individuals and parties
- Keeping the centre clean and tidy
- Preparing and serving food and drinks
As a Pin Technician, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will strive to constantly achieve the highest operating standards, carrying out preventative maintenance of all bowling equipment and lanes, undertaking general building maintenance as instructed by the site management team, acting on repairs in a timely fashion, and participating, supporting and encouraging the achievement of a positive, friendly and open team atmosphere.
You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment
- A nothing is too much trouble attitude
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- Be approachable and helpful
- Be organised and able to multi-task
- A strong team player
- An eye for detail
- No experience needed, just willingness to learn about bowling machinery
- An interest in all things technical/mechanic
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6 hours or more)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Please note: This vacancy involves working with heavy machinery. Due to Health & Safety regulations, you must be 18 or over to apply.
Senior Technician in Ipswich employer: Tenpin
Join our vibrant team where entertainment is at the heart of everything we do! As a Senior Technician, you'll thrive in a fun and dynamic environment that values exceptional customer service and teamwork. With fantastic benefits like free bowling for family and friends, enhanced leave options, and a supportive culture focused on employee growth, this is an excellent opportunity to develop your skills while contributing to memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technician in Ipswich
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Tenpin. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Tenpin
Don't be shy about reaching out to Tenpin directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Technician in Ipswich
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Tenpin and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Tenpin
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
