At a Glance
- Tasks: Provide excellent customer service and manage fun activities across various departments.
- Company: Join a vibrant entertainment centre that loves to entertain and have fun.
- Benefits: Enjoy discounts, free food, career development, and more perks.
- Other info: Flexible hours with opportunities for career growth and advancement.
- Why this job: Be part of an exciting team and create memorable experiences for guests.
- Qualifications: Enthusiastic, friendly, and ready to work in a fast-paced environment.
The predicted salary is between 20000 - 25000 € per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant in Harlow employer: Tenpin
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where your enthusiasm and positive attitude are valued. With a range of exciting activities and a commitment to employee growth, we offer fantastic benefits including free food during shifts, career development opportunities, and a supportive team culture that encourages advancement from within. Join us in delivering unforgettable experiences while enjoying the perks of working in a fun-filled atmosphere!
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Harlow
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of the fun.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or make someone’s day better. Being prepared will boost your confidence and show them you’re ready to jump in.
✨Tip Number 3
Be yourself during the interview! They’re looking for someone with energy and a positive attitude, so let your personality shine through. Don’t be afraid to show your enthusiasm for the role!
✨Tip Number 4
Apply through our website! It’s quick and easy, and you’ll be one step closer to joining our awesome team. Plus, we love seeing applications come directly from those who are excited about working with us.
We think you need these skills to ace Customer Service Assistant in Harlow
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your confidence and positive attitude. Remember, we’re all about fun and energy!
Tailor Your Application:Make sure to highlight your customer service skills and any relevant experience. We love a proactive approach, so if you've got examples of how you've gone above and beyond for customers, share those stories with us!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and avoid jargon. We want to understand your skills and experiences without having to decipher anything!
Apply Through Our Website:Ready to join our fun team? Make sure to apply through our website for a quick and easy application process. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Tenpin
✨Show Your Enthusiasm
Make sure to convey your excitement about the role and the company during the interview. A positive attitude is key, so let your personality shine through! Share why you love working in customer service and how you can contribute to the fun environment.
✨Know the Company
Do a bit of homework on the company before your interview. Familiarise yourself with their offerings like Escape Rooms, Karaoke, and the Laser Arena. This will help you answer questions more confidently and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experiences where you handled difficult situations or went above and beyond for a customer. This will demonstrate your problem-solving skills and proactive attitude.
✨Ask Engaging Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows your interest in the role and helps you assess if it's the right fit for you.
