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For Companies At a Glance
- Tasks: Lead a fun team, manage daily operations, and create an awesome customer experience.
- Company: Join Tenpin, where entertainment and teamwork are at the heart of what we do.
- Benefits: Enjoy 33 days holiday, free bowling, discounts, and a fantastic bonus scheme.
- Why this job: Be part of a vibrant environment that values your growth and creativity.
- Qualifications: 1 year of management experience and a passion for customer service.
- Other info: Great career development opportunities with many managers starting as Team Members.
The predicted salary is between 36000 - 60000 £ per year.
Are you a driven, passionate leader who can create a fun environment for our customers and team while meeting company objectives? We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it’s in our DNA! Beyond bowling, we offer Houdini’s Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Deputy Manager at Tenpin, you’ll ensure our customers have a great time and create a fun environment for both them and our team. You’ll support the General Manager with daily operations, team development, and driving sales and profits. Your duties include:
- Manage daily operations of the centre
- Create a customer-focused culture
- Lead the team by example for effective collaboration
- Deputise for the General Manager, and support in achieving targets and KPIs
- Ensure compliance with policies and procedures.
Skills You Need
- Minimum 1 year of management experience in leisure, hospitality or retail
- Passionate about exceptional customer service
- Have experience in leading and developing large teams
- Determined, enthusiastic and patient
- Ambitious and eager to progress
Our Fantastic Benefits
- Industry-leading bonus scheme
- 33 days holiday (including Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family & friends
- Free Food (when working 6+ hours)
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (4x annual salary)
- Birthday off
- Long Service Awards
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Deputy Manager in Gloucester employer: Tenpin
Contact Detail:
Tenpin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Gloucester
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time exploring our website and social media. This will help you understand what we value and how you can fit into our fun environment.
✨Tip Number 2
Show off your leadership skills! During the interview, share specific examples of how you've led teams in the past. We want to see your passion for creating a customer-focused culture and how you can inspire others.
✨Tip Number 3
Be ready to discuss your ideas! Think about how you can drive sales and improve customer experiences at our centres. We love innovative thinkers who can bring fresh ideas to the table.
✨Tip Number 4
Don’t forget to ask questions! Show us that you’re genuinely interested in the role and the company. Ask about team development opportunities or how we celebrate success—this will help you stand out!
We think you need these skills to ace Deputy Manager in Gloucester
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for creating a fun environment shine through in your application. We want to see how you can bring that energy to our team and make our customers' experiences unforgettable!
Highlight Relevant Experience: Make sure to showcase your management experience in leisure, hospitality, or retail. We’re looking for someone who’s led teams before, so share those stories that demonstrate your leadership skills.
Be Customer-Focused: Since we’re all about exceptional customer service, include examples of how you've created a customer-focused culture in your previous roles. This will show us that you understand what it takes to keep our guests happy.
Keep It Concise: We love a good read, but keep your application clear and to the point. Use bullet points if needed, and make sure to complete your application on our website—it only takes 2 minutes!
How to prepare for a job interview at Tenpin
✨Know the Company Culture
Before your interview, take some time to understand Tenpin's fun and vibrant culture. Familiarise yourself with their offerings like bowling, escape rooms, and karaoke. This will help you demonstrate how you can contribute to creating that enjoyable environment for both customers and the team.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to lead by example. Prepare examples from your past experience where you've successfully managed a team or improved customer service. Highlight your ability to motivate others and create a collaborative atmosphere.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, such as dealing with a difficult customer or managing a busy shift. Think of scenarios from your previous roles and how you resolved them, focusing on your problem-solving skills and customer service approach.
✨Express Your Passion for Customer Service
Tenpin values exceptional customer service, so be ready to discuss why you’re passionate about it. Share stories that illustrate your commitment to providing a great experience for customers and how you’ve gone above and beyond in previous roles.