At a Glance
- Tasks: Deliver outstanding customer experiences and assist with fun activities like bowling and karaoke.
- Company: Join a vibrant entertainment company that loves to have fun!
- Benefits: Enjoy discounts, free bowling, food, and career development opportunities.
- Other info: Flexible hours, including evenings and weekends, with great potential for career growth.
- Why this job: Be part of a dynamic team where every day is filled with excitement and new challenges.
- Qualifications: Energetic, confident, and ready to provide top-notch customer service.
The predicted salary is between 20000 - 25000 € per year.
Come join our fantastic team. We love to entertain! It’s in our DNA! We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy. You'll be involved in a range of departments, from hosting children's parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment
- A nothing is too much trouble attitude
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- Be approachable and helpful
- Be organised, able to multi-task and attention to detail
- A strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Customer Service Assistant in Gloucester employer: Tenpin
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where fun is at the heart of everything we do. As a Customer Service Assistant, you'll not only engage with customers in a dynamic setting filled with exciting activities but also benefit from our comprehensive perks, including free bowling for friends and family, health care cash back schemes, and clear pathways for career advancement. Join us to be part of a team that values enthusiasm, teamwork, and personal growth while delivering exceptional experiences to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Gloucester
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of their fun team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or questions. Being prepared will boost your confidence and show them you’re ready to deliver that outstanding experience they’re after.
✨Tip Number 3
Show off your personality! When you meet them, let your energy and enthusiasm shine through. They want someone who can bring a positive attitude to the team, so don’t be afraid to be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant in Gloucester
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Remember, we’re all about fun and energy, so show us how you can bring that vibe to our team!
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous customer service roles or experiences that align with our fun environment. We love seeing how you fit into our culture!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Customer Service Assistant role.
Apply Through Our Website:Don’t forget to apply through our website! It’s quick and easy, and ensures your application goes directly to us. Plus, you’ll get to see more about what we do and the fantastic team you could be joining!
How to prepare for a job interview at Tenpin
✨Know the Fun Factor
Before your interview, get familiar with all the fun activities the company offers. Whether it's bowling, escape rooms, or karaoke, showing that you understand and appreciate their entertainment options will impress them. It shows you're genuinely interested in being part of their vibrant team!
✨Show Your Energy
This role is all about confidence and a positive attitude. During the interview, let your enthusiasm shine through! Use lively body language, smile, and engage with the interviewer. They want to see that you can bring energy to the team and create a fun atmosphere for customers.
✨Highlight Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Whether it was resolving a complaint or going the extra mile for a customer, these stories will demonstrate your ability to handle various situations and keep customers happy, which is key for this role.
✨Be Ready to Multi-task
Since the job involves juggling different tasks, be prepared to discuss how you manage multiple responsibilities. Think of times when you successfully handled several duties at once, and share those experiences. This will show that you can thrive in a fast-paced environment and keep everything running smoothly.
