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- Tasks: Lead a fun team and ensure customers have an amazing experience at our entertainment centre.
- Company: Join Tenpin, where we love to entertain and create unforgettable moments.
- Benefits: Enjoy 33 days holiday, free food, and a fantastic bonus scheme.
- Why this job: Be part of a vibrant environment and grow your career in management.
- Qualifications: 1 year of management experience and a passion for customer service.
- Other info: Great opportunities for career development and progression within the company.
The predicted salary is between 28800 - 43200 £ per year.
Come join our fantastic team. We love to entertain! It’s in our DNA!... and it’s not just about bowling. We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
The Role
As an Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team. You will need to be well organised, approachable and show initiative. Exceptional customer service will be at the heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager.
- Assume day-to-day responsibility for the operational management of the centre
- Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
- Lead the team by example ensuring everyone works together effectively
- Support the delivery of the company strategy
- Deputise in the absence of the Deputy Manager
- Undertake ownership for own training and development to grow into the future role of Deputy Manager
- Support the other Managers in the achievement of all budgets, targets and KPI’s
- Provide support to the team in various departments as and when required
- Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis
Skills You Need
- Have a minimum of 1 years’ experience in a management role, ideally within leisure, hospitality or retail
- Passionate about delivering exceptional customer service
- Have experience in leading and developing large teams
- Full determination, enthusiasm and patience!
- Be ambitious and want to progress!
Our Fantastic Benefits
- Industry leading bonus scheme
- Enhanced holiday entitlement – 33 days per annum (inclusive of Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family & friends
- Free Food (when working 6 hours or more)
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 4 x annual salary
- A day off for your birthday
- Long Service Awards
Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Assistant Manager in Glasgow employer: Tenpin
Contact Detail:
Tenpin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time checking out their social media and website. This will help you understand what they value and how you can fit into their fun-loving team.
✨Tip Number 2
Show off your personality! When you meet the team, let your passion for customer service shine through. Share stories that highlight your experience in creating a fun environment – it’s all about making connections!
✨Tip Number 3
Prepare some questions! Asking about team dynamics or how they celebrate successes shows you're genuinely interested in the role. Plus, it gives you a chance to see if this is the right fit for you too.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows you’re keen to join their fantastic team!
We think you need these skills to ace Assistant Manager in Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about creating a fun environment and delivering exceptional customer service.
Tailor Your Experience: Make sure to highlight any relevant experience you have in management or customer service. We love seeing how your background aligns with our values and the role of Assistant Manager.
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for someone who can lead by example and create a great atmosphere, so show us what makes you unique!
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Tenpin
✨Know the Company Inside Out
Before your interview, make sure you research Tenpin thoroughly. Understand their offerings, from bowling to escape rooms, and be ready to discuss how you can contribute to creating a fun environment for customers. This shows your enthusiasm and that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
As an Assistant Manager, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlighting these moments will demonstrate your passion for delivering great service and your ability to lead by example.
✨Demonstrate Leadership Qualities
Think about times when you’ve successfully led a team or project. Be ready to share specific instances where you motivated others or resolved conflicts. This will help illustrate your capability to manage and inspire a team effectively, which is crucial for this role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth. This not only shows your interest but also helps you gauge if Tenpin is the right fit for you as you look to progress in your career.