At a Glance
- Tasks: Provide excellent customer service and manage fun activities across various departments.
- Company: Join a vibrant entertainment centre that loves to entertain and have fun.
- Benefits: Enjoy discounts, free food, career development, and more perks.
- Other info: Flexible hours with opportunities for career growth and advancement.
- Why this job: Be part of an exciting team and create memorable experiences for guests.
- Qualifications: Enthusiastic, friendly, and ready to work in a fast-paced environment.
The predicted salary is between 20000 - 25000 € per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant in Falkirk employer: Tenpin
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where your enthusiasm and positive attitude are valued. With a range of exciting activities and a commitment to employee development, we offer fantastic benefits including free food during shifts, discounts, and opportunities for career advancement. Join us in delivering unforgettable experiences while enjoying a supportive culture that celebrates teamwork and fun.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Falkirk
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their fun, energetic vibe.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or make someone’s day better. Being prepared will show them you’re ready to jump right in and keep the fun flowing.
✨Tip Number 3
Be yourself during the interview! They’re looking for someone with a positive attitude and confidence. Let your personality shine through, and don’t be afraid to show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s quick and easy, plus you’ll get to see all the exciting opportunities we have. Don’t miss out on the chance to join a fantastic team that loves to entertain!
We think you need these skills to ace Customer Service Assistant in Falkirk
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your confidence and positive attitude. Remember, we’re all about fun and energy!
Tailor Your Application:Make sure to highlight your customer service skills and any relevant experience. We love a proactive approach, so if you've got examples of how you've gone above and beyond for customers, share those stories with us!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and get to the point quickly. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Ready to join our fun team? Make sure to apply through our website for a smooth process. It only takes a couple of minutes, and we can’t wait to hear from you!
How to prepare for a job interview at Tenpin
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company during the interview. Share why you want to work in a fun environment and how your positive attitude aligns with their values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think of situations where you went above and beyond to help someone, as this will showcase your proactive and friendly nature.
✨Be Ready for Role-Playing
Since the job involves various customer interactions, be prepared for potential role-playing scenarios. Practice responding to common customer enquiries or handling difficult situations to show your confidence and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about team dynamics, training opportunities, or what a typical day looks like. This demonstrates your enthusiasm and eagerness to learn.
