At a Glance
- Tasks: Deliver outstanding customer service and maintain bowling equipment for an epic experience.
- Company: Join a fun-loving entertainment centre with a vibrant atmosphere.
- Benefits: Enjoy free bowling, food, discounts, and health perks while working.
- Other info: Flexible hours, great team spirit, and opportunities for career growth.
- Why this job: Be part of a team that brings joy and excitement to families every day.
- Qualifications: No experience needed, just bring your enthusiasm and willingness to learn.
The predicted salary is between 1200 - 1600 € per month.
Come join our fantastic team. We love to entertain! It’s in our DNA! We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
This role is split into 2 parts: Customer Service Assistant and Pin Technician.
- As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
- As a Pin Technician, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will strive to constantly achieve the highest operating standards, carrying out preventative maintenance of all bowling equipment and lanes, undertaking general building maintenance as instructed by the site management team, actioning repairs in a timely fashion, and participating, supporting and encouraging the achievement of a positive, friendly and open team atmosphere.
You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment.
- A nothing is too much trouble attitude.
- Able to provide high levels of customer service and have strong communication skills.
- Fully flexible around working pattern (evening and weekends will be required).
- Be approachable and helpful.
- Be organised and able to multi-task.
- A strong team player.
- An eye for detail.
- No experience needed, just willingness to learn about bowling machinery.
- An interest in all things technical/mechanic.
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors.
- Free Bowling for family and friends.
- Free Food (when working 6 hours or more).
- Enhanced Maternity, Paternity, Adoption leave.
- Medicash Health Care Cash Back Scheme.
- Employee Assistance Programme.
- Free counselling.
- Life assurance – 2 x annual salary.
- Long Service Awards.
- Recommend a Friend Scheme.
- On the Spot Rewards.
Please note: This vacancy involves working with heavy machinery. Due to Health & Safety regulations, you must be 18 or over to apply.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Customer Service Assistant / Pin Technician in Edinburgh employer: Tenpin
Join our vibrant team where entertainment is at the heart of everything we do! As a Customer Service Assistant / Pin Technician, you'll thrive in a fun and dynamic environment that values your energy and enthusiasm. With fantastic benefits like free bowling for family and friends, enhanced leave options, and a supportive work culture focused on employee growth, this is an excellent opportunity to develop your career while ensuring our customers have an unforgettable experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant / Pin Technician in Edinburgh
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of their fun team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or questions. Being prepared will boost your confidence and show them you’re ready to deliver that outstanding experience they’re after.
✨Tip Number 3
Show off your enthusiasm! When you walk into that interview, let your energy shine through. Smile, be friendly, and don’t be afraid to share why you love the idea of working in such a lively environment.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of questions ready about the role or the team. It shows you’re engaged and keen to learn more about how you can contribute to their fantastic atmosphere.
We think you need these skills to ace Customer Service Assistant / Pin Technician in Edinburgh
Some tips for your application 🫡
Show Your Personality:When you're filling out your application, let your personality shine through! We want to see your enthusiasm and energy, so don’t be afraid to show us why you’d be a great fit for our fun environment.
Tailor Your Application:Make sure to tailor your application to the role. Highlight any customer service experience or skills that relate to being a Pin Technician. We love seeing how your background aligns with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, and it helps us get to know you better without any confusion.
Apply Through Our Website:Don’t forget to apply through our website! It’s quick and easy, and it ensures your application goes directly to us. Plus, we can’t wait to see what you bring to the team!
How to prepare for a job interview at Tenpin
✨Know the Company Culture
Before your interview, take some time to understand the fun and vibrant culture of the company. They love to entertain, so think about how you can contribute to that atmosphere. Be ready to share your own experiences in similar environments and how you can bring energy and positivity to the team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, exceptional service is key. Prepare examples of how you've provided outstanding customer service in the past. Think about times when you went above and beyond for a customer or handled a tricky situation with grace. This will show them you have the right attitude and skills for the role.
✨Demonstrate Your Technical Interest
Even if you don’t have experience with bowling machinery, showing a genuine interest in technical aspects can set you apart. Research basic bowling equipment maintenance and be prepared to discuss why you find it intriguing. This will highlight your willingness to learn and adapt, which is crucial for the Pin Technician part of the role.
✨Be Ready to Discuss Flexibility
The job requires flexibility with working hours, including evenings and weekends. Be honest about your availability and express your eagerness to work in a fast-paced environment. Showing that you’re adaptable and willing to meet their needs will make a great impression.
