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- Tasks: Join us as a Customer Service Assistant, managing bookings and creating fun experiences daily.
- Company: Tenpin is a vibrant entertainment hub offering bowling, escape rooms, karaoke, and more.
- Benefits: Enjoy free bowling, food, discounts, and flexible hours with opportunities for career growth.
- Why this job: Be part of a fun-loving team where every day is different and exciting!
- Qualifications: Must be enthusiastic, friendly, and able to work flexible hours, including evenings and weekends.
- Other info: Perfect for those looking to kickstart their career in a lively environment!
The predicted salary is between 20000 - 28000 ÂŁ per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!
We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We love to entertain—it\’s in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you\’ll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.
You’ll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast‑paced environment
- Excellent customer service, communication skills, and a \”nothing is too much trouble\” attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail, and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity leave
- Paternity, Adoption leave
- Medicash
- Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
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Customer Service Assistant Over 18 employer: Tenpin
Contact Detail:
Tenpin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant Over 18
✨Tip Number 1
Familiarise yourself with the various activities and services offered at our centres. Knowing about bowling, escape rooms, karaoke, and more will help you engage confidently with customers during your interview.
✨Tip Number 2
Showcase your enthusiasm for customer service by sharing past experiences where you went above and beyond for a customer. This will demonstrate your proactive attitude and commitment to providing exceptional service.
✨Tip Number 3
Be prepared to discuss how you handle fast-paced environments. Think of examples from previous jobs or experiences where you successfully managed multiple tasks while maintaining a positive attitude.
✨Tip Number 4
Highlight your flexibility in working hours, especially evenings and weekends. This is crucial for a role that requires availability during peak times, so make sure to express your willingness to adapt.
We think you need these skills to ace Customer Service Assistant Over 18
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for the role and the company. Mention your ability to work in a fast-paced environment and your commitment to providing excellent customer service.
Highlight Relevant Experience: Include any previous customer service experience or roles where you demonstrated strong communication skills and a positive attitude. Use specific examples to showcase your ability to handle enquiries and manage bookings.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at Tenpin
✨Show Your Enthusiasm
This role is all about energy and positivity, so make sure to convey your enthusiasm during the interview. Share examples of how you've created a fun atmosphere in previous roles or how you enjoy engaging with customers.
✨Demonstrate Customer Service Skills
Prepare to discuss your customer service experience. Think of specific situations where you went above and beyond for a customer. Highlight your ability to handle enquiries and resolve issues effectively.
✨Be Flexible and Adaptable
Since the job requires working across various departments, emphasise your flexibility. Share experiences where you successfully adapted to changing situations or took on different roles within a team.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the company culture or the specific responsibilities of the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.