At a Glance
- Tasks: Join us as a Customer Service Assistant, managing bookings and creating fun experiences.
- Company: Tenpin is a vibrant entertainment centre offering bowling, escape rooms, karaoke, and more.
- Benefits: Enjoy free bowling, food perks, discounts, and opportunities for career growth.
- Other info: Perfect for those seeking a dynamic role with potential for advancement.
- Why this job: Work in a lively environment where every day is different and fun is guaranteed!
- Qualifications: Must be enthusiastic, flexible, and possess excellent customer service skills.
The predicted salary is between 20000 - 30000 £ per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teaching you!
We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We love to entertain - it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.
You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash
- Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant Over 18 in Stafford employer: Tenpin
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where your confidence and positive attitude can shine. With a variety of entertainment options and a strong focus on employee development, we offer fantastic benefits including free food during shifts, discounts, and opportunities for career advancement. Join us in Stafford, where every day is an exciting new adventure, and help us bring joy to our guests while growing your own skills and career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant Over 18 in Stafford
✨Tip Number 1
Show your enthusiasm for the role during any interactions. Whether it's in a phone call or an informal chat, let your passion for customer service and fun environments shine through. This will help you stand out as someone who truly fits the company culture.
✨Tip Number 2
Familiarise yourself with the various activities offered at the centre, like bowling, escape rooms, and karaoke. Being knowledgeable about these services will allow you to engage more effectively with potential employers and demonstrate your genuine interest in the role.
✨Tip Number 3
Network with current employees or visit the centre to get a feel for the environment. This can provide you with valuable insights into the team dynamics and customer interactions, which you can reference in conversations with hiring managers.
✨Tip Number 4
Prepare to discuss your flexibility and willingness to work evenings and weekends. Highlighting your availability shows that you're committed to meeting the needs of the business and ready to jump into the fast-paced environment they offer.
We think you need these skills to ace Customer Service Assistant Over 18 in Stafford
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what the company is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, such as excellent customer service and a proactive attitude.
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the job requirements. Emphasise any previous customer service roles or relevant experiences that showcase your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter:Write a cover letter that expresses your enthusiasm for the role and the company. Mention specific aspects of the job that excite you, and explain how your skills and experiences make you a great fit for the position.
Proofread Your Application:Before submitting your application, double-check for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Tenpin
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. They want someone who is not just looking for a job, but genuinely interested in being part of a fun environment.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to help customers, as this is crucial for the role.
✨Be Flexible and Adaptable
Since the job requires working across various departments, showcase your ability to adapt to different tasks and environments. Mention any previous roles where you had to switch between responsibilities quickly.
✨Ask Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth. This shows that you are serious about the position and eager to learn more about how you can contribute.
