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- Tasks: Deliver outstanding customer experiences, manage bookings, and serve food and drinks.
- Company: Join a vibrant entertainment centre with bowling, escape rooms, karaoke, and more!
- Benefits: Enjoy free food, discounts, flexible hours, and career development opportunities.
- Why this job: Work in a fun environment where every day is different and exciting!
- Qualifications: Must be enthusiastic, customer-focused, and able to work evenings and weekends.
- Other info: Great starting point for career growth; many managers began as team members.
The predicted salary is between 20000 - 30000 £ per year.
Come join our fantastic team. We love to entertain! It’s in our DNA!... and it’s not just about bowling. We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Benefits
- Tenpin Treats – Retailer discounts, Smart Tech and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6 hours or more)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins). Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.
Customer Service Assistant Over 18 employer: Tenpin
Contact Detail:
Tenpin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant Over 18
✨Tip Number 1
Show your enthusiasm for the role during any interactions. Whether it's a phone call or an in-person chat, let your passion for customer service and fun environments shine through. This will help you stand out as someone who truly fits the company culture.
✨Tip Number 2
Familiarise yourself with the various activities offered at the centre, such as bowling, escape rooms, and karaoke. Being knowledgeable about these services will allow you to engage more effectively with customers and demonstrate your commitment to providing excellent service.
✨Tip Number 3
Network with current employees if possible. They can provide insights into the work environment and expectations, which can be invaluable during your interview process. Plus, having a referral can sometimes give you an edge over other candidates.
✨Tip Number 4
Be prepared to showcase your flexibility and adaptability. Since the role involves working across various departments, highlight any past experiences where you've successfully juggled multiple tasks or adapted to changing situations. This will show that you're ready for the dynamic nature of the job.
We think you need these skills to ace Customer Service Assistant Over 18
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Customer Service Assistant role entails. Highlight key responsibilities and required skills in your application to show you are a good fit.
Tailor Your CV: Customise your CV to reflect your experience in customer service and any relevant skills. Use specific examples that demonstrate your ability to work in a fast-paced environment and provide exceptional service.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work in a fun environment and how your positive attitude aligns with their values.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tenpin
✨Show Your Enthusiasm
This role is all about energy and positivity, so make sure to express your enthusiasm for the job during the interview. Share why you love working in a fun environment and how you can contribute to keeping the atmosphere lively.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to help customers, as this will show that you have the right attitude for the role.
✨Be Ready for Role-Playing
Since the job involves various tasks like hosting and serving, be prepared for potential role-playing scenarios during the interview. This will allow you to showcase your ability to think on your feet and handle different customer interactions.
✨Ask Questions About the Team
Show your interest in being a team player by asking questions about the team dynamics and how collaboration works in the centre. This demonstrates that you value teamwork and are eager to fit into their culture.