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- Tasks: Provide excellent customer service, manage bookings, and host fun events daily.
- Company: Join a vibrant entertainment centre in Southampton with exciting activities for all ages.
- Benefits: Enjoy free bowling, food, discounts, and opportunities for career growth.
- Why this job: Be part of a fun team that values energy, positivity, and exceptional service.
- Qualifications: Must be enthusiastic, flexible, and have great communication skills.
- Other info: Perfect for those looking to kickstart their career in a lively environment.
Come join our fantastic team. Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it’s in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role: As a Customer Service Assistant, you’ll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You’ll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need:
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Benefits:
- Tenpin Treats – Retailer discounts, Smart Tech and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next? Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant Over 18 employer: Tenpin
Contact Detail:
Tenpin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant Over 18
✨Tip Number 1
Familiarise yourself with the various activities and services offered at our centres, such as bowling, escape rooms, and karaoke. This knowledge will help you engage with customers and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Showcase your customer service skills by sharing specific examples of how you've handled challenging situations in the past. Highlighting your proactive and friendly approach will resonate well with us.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours, especially evenings and weekends. Emphasising your willingness to adapt will show that you're a great fit for our fast-paced environment.
✨Tip Number 4
Demonstrate your team player attitude by mentioning any previous experiences where you collaborated with others to achieve a common goal. We value strong teamwork, so this will definitely catch our attention.
We think you need these skills to ace Customer Service Assistant Over 18
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of the job that excite you, such as working in a fun environment or your passion for customer service.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that demonstrate your ability to work in a fast-paced environment. Use specific examples to showcase your skills in communication and teamwork.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tenpin
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company during the interview. A positive attitude is key, especially in a fun environment like this one!
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to handle enquiries and manage bookings efficiently.
✨Be Flexible and Adaptable
Since the role involves working across various departments, showcase your flexibility and willingness to take on different tasks. Mention any experience you have in fast-paced environments.
✨Ask Questions
Prepare thoughtful questions about the company culture and the specific responsibilities of the role. This shows your genuine interest and helps you determine if it's the right fit for you.
