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- Tasks: Join us as a Customer Service Assistant, managing bookings and creating unforgettable experiences.
- Company: We're a vibrant entertainment centre in York, offering fun for all ages.
- Benefits: Enjoy free bowling, food perks, discounts, and career development opportunities.
- Why this job: Work in a lively environment where every day is different and fun-filled!
- Qualifications: Must be enthusiastic, flexible, and have excellent customer service skills.
- Other info: Perfect for those looking to kickstart their career in a dynamic setting.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it’s in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you’ll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You’ll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Benefits
- Tenpin Treats – Retailer discounts, Smart Tech and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant Over 18 employer: Tenpin
Contact Detail:
Tenpin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant Over 18
✨Tip Number 1
Familiarise yourself with the fun activities and services offered at our centres. Knowing details about bowling, escape rooms, and karaoke will help you engage with customers and show your enthusiasm during interviews.
✨Tip Number 2
Demonstrate your customer service skills in real-life scenarios. Consider volunteering or taking part-time roles where you can practice being proactive and friendly, as these traits are essential for the Customer Service Assistant role.
✨Tip Number 3
Network with current employees or others in the industry. They can provide insights into the company culture and what it takes to succeed in the role, which can be invaluable during your application process.
✨Tip Number 4
Be prepared to showcase your flexibility and willingness to work evenings and weekends. Highlighting your availability during the interview can set you apart from other candidates who may not be as flexible.
We think you need these skills to ace Customer Service Assistant Over 18
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for the role and the company. Mention your customer service experience and how you embody the positive attitude and energy they are looking for.
Highlight Relevant Skills: Make sure to emphasise your communication skills, ability to work in a fast-paced environment, and your proactive approach to customer service. Use specific examples from your past experiences to demonstrate these skills.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism.
How to prepare for a job interview at Tenpin
✨Show Your Enthusiasm
This role is all about energy and positivity, so make sure to convey your enthusiasm during the interview. Share examples of how you've created a fun atmosphere in previous roles or how you enjoy engaging with customers.
✨Demonstrate Flexibility
Since the job requires working evenings and weekends, be prepared to discuss your availability. Highlight any past experiences where you adapted to changing schedules or took on various roles within a team.
✨Highlight Customer Service Skills
Prepare to talk about your customer service experience. Use specific examples that showcase your ability to handle enquiries, resolve issues, and create memorable experiences for customers.
✨Be Ready for Role-Playing
Given the nature of the job, you might be asked to participate in role-playing scenarios. Practice responding to common customer queries or handling difficult situations to demonstrate your problem-solving skills and confidence.