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- Tasks: Join us as a Customer Service Assistant, managing bookings and creating fun experiences daily.
- Company: Tenpin is a vibrant entertainment hub offering bowling, escape rooms, karaoke, and more.
- Benefits: Enjoy free bowling, discounts, free food on shifts, and career development opportunities.
- Why this job: Be part of a fun-loving team where every day is different and exciting!
- Qualifications: Must be enthusiastic, flexible, and have great customer service skills.
- Other info: Perfect for those looking to kickstart their career in a lively environment!
Are you looking to work in
a fun environment where confidence, energy, and a positive attitude are all you
need? The rest we can teach you!
We have something fun for
all the family to do, regardless of age. Our centres are fantastic places to
visit, and even better places to work in. Why not come and help us entertain?
We love to entertain—it\’s
in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena,
Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a
fabulous food menu.
The Role
As a Customer Service
Assistant, you\’ll provide an excellent customer experience by managing
reception bookings, addressing enquiries, identifying sales opportunities,
hosting events, maintaining cleanliness, and preparing food and drinks.
You\’ll work across various
departments, from running the Laser Arena and hosting Escape Room experiences
to managing karaoke rooms and serving drinks at the bar. Every day will bring
something new, keeping the fun flowing!
You should be efficient,
proactive, friendly, and confident in customer interactions, with exceptional
service as your priority.
Skills You Need
- Determined, enthusiastic,
and able to work in a fast-paced environment - Excellent customer
service, communication skills, and a \”nothing is too much trouble\”
attitude - Fully flexible, including
evenings and weekends - Approachable, helpful,
organised, strong
attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer
discounts and Best Doctors - Free Bowling for family
and friends - Free Food (when working 6+
hours) - Enhanced Maternity,
Paternity, Adoption leave - Medicash
- Employee Assistance
Programme - Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
Looking
for career development? Tenpin is the place to start. We value great people and
offer opportunities for advancement, with many of our managers having started
as Team Members.
What Happens Next?
Ready
to grow your career with us? Click apply and complete our quick 2-minute
application.
Customer Service Assistant Over 18 employer: Tenpin
Contact Detail:
Tenpin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant Over 18
✨Tip Number 1
Show your enthusiasm for the role during any interactions. Whether it's in a phone call or an informal chat, let your passion for customer service and fun environments shine through. This will help you stand out as someone who truly fits the company culture.
✨Tip Number 2
Familiarise yourself with the various activities offered at the centre, like bowling, escape rooms, and karaoke. Being knowledgeable about these services will allow you to engage more effectively with potential customers and demonstrate your commitment to providing excellent service.
✨Tip Number 3
Network with current employees if possible. They can provide insights into the work environment and expectations, and may even refer you internally, which can significantly boost your chances of landing the job.
✨Tip Number 4
Be prepared to showcase your flexibility and teamwork skills during any interviews or discussions. Highlight experiences where you've successfully worked in fast-paced settings or collaborated with others to achieve a common goal, as these are key traits for this role.
We think you need these skills to ace Customer Service Assistant Over 18
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Service Assistant. Highlight the skills and qualities they value, such as enthusiasm, excellent communication, and a proactive attitude.
Tailor Your CV: Make sure your CV reflects the skills and experiences relevant to the role. Emphasise any previous customer service experience and highlight your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work in a fun environment and how your skills align with the company's values.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at Tenpin
✨Show Your Enthusiasm
Make sure to convey your excitement about the role and the fun environment. Employers love candidates who are genuinely interested in the job and the company culture.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to handle enquiries and resolve issues, as this is crucial for a Customer Service Assistant.
✨Be Flexible and Adaptable
Since the role involves various tasks, showcase your flexibility and willingness to take on different responsibilities. Mention any experience you have in fast-paced environments.
✨Ask Questions
Prepare thoughtful questions about the role and the company. This shows your interest and helps you understand if it's the right fit for you. Consider asking about team dynamics or opportunities for career development.
