At a Glance
- Tasks: Join us as a Customer Service Assistant, managing bookings and creating fun experiences daily.
- Company: We're a vibrant entertainment centre in Plymouth, offering bowling, escape rooms, karaoke, and more!
- Benefits: Enjoy free food, discounts, flexible hours, and opportunities for career growth.
- Other info: Perfect for those looking to kickstart their career in a lively atmosphere!
- Why this job: Be part of a fun-loving team where every day is different and exciting!
- Qualifications: Must be enthusiastic, friendly, and ready to work in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
Job description
Are you looking to work in
a fun environment where confidence, energy, and a positive attitude are all you
need? The rest we can teach you!
We have something fun for
all the family to do, regardless of age. Our centres are fantastic places to
visit, and even better places to work in. Why not come and help us entertain?
We love to entertain—it\'s
in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena,
Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a
fabulous food menu.
The Role
As a Customer Service
Assistant, you\'ll provide an excellent customer experience by managing
reception bookings, addressing enquiries, identifying sales opportunities,
hosting events, maintaining cleanliness, and preparing food and drinks.
You\'ll work across various
departments, from running the Laser Arena and hosting Escape Room experiences
to managing karaoke rooms and serving drinks at the bar. Every day will bring
something new, keeping the fun flowing!
You should be efficient,
proactive, friendly, and confident in customer interactions, with exceptional
service as your priority.
Skills You Need
- Determined, enthusiastic,
and able to work in a fast-paced environment - Excellent customer
service, communication skills, and a \"nothing is too much trouble\"
attitude - Fully flexible, including
evenings and weekends - Approachable, helpful,
organised, strong
attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer
discounts and Best Doctors - Free Bowling for family
and friends - Free Food (when working 6+
hours) - Enhanced Maternity,
Paternity, Adoption leave - Medicash
- Employee Assistance
Programme - Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
Looking
for career development? Tenpin is the place to start. We value great people and
offer opportunities for advancement, with many of our managers having started
as Team Members.
What Happens Next?
Ready
to grow your career with us? Click apply and complete our quick 2-minute
application.
Customer Service Assistant Over 18 in Plymouth employer: Tenpin
Join Tenpin in Plymouth, where we foster a vibrant and energetic work culture that prioritises fun and exceptional customer service. With a variety of entertainment options and a commitment to employee growth, we offer flexible working hours, generous benefits including free food and bowling, and numerous opportunities for career advancement. Become part of a team that values your contributions and encourages you to thrive in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant Over 18 in Plymouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tenpin. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tenpin before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant Over 18 in Plymouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tenpin:Your cover letter is your chance to shine! Tell us why you want to work at Tenpin specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tenpin!
How to prepare for a job interview at Tenpin
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
