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For Companies At a Glance
- Tasks: Provide excellent customer service, manage bookings, and host fun events daily.
- Company: Join a vibrant entertainment centre offering bowling, escape rooms, karaoke, and more!
- Benefits: Enjoy free food, discounts, career development, and flexible hours.
- Why this job: Be part of a fun team where every day is different and exciting!
- Qualifications: Must be enthusiastic, friendly, and able to work flexible hours.
- Other info: Perfect for those looking to kickstart their career in a lively environment.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!
We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We love to entertain-it\’s in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you\’ll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.
You\’ll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a \”nothing is too much trouble\” attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts, Smart Tech and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash
- Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant Over 18 employer: Tenpin
Contact Detail:
Tenpin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant Over 18
✨Tip Number 1
Show your enthusiasm for the role during any interactions you have with us. Whether it's in a phone call or an informal chat, let your passion for customer service and fun environments shine through.
✨Tip Number 2
Familiarise yourself with the various activities we offer, like bowling, escape rooms, and karaoke. Being knowledgeable about our services will help you engage better with our team and demonstrate your genuine interest in the position.
✨Tip Number 3
Network with current employees if possible. They can provide insights into the company culture and what it takes to succeed as a Customer Service Assistant, which can give you an edge during the selection process.
✨Tip Number 4
Be prepared to showcase your flexibility and teamwork skills. We value those who can adapt to different roles and work well with others, so think of examples from your past experiences that highlight these qualities.
We think you need these skills to ace Customer Service Assistant Over 18
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Service Assistant. Highlight the key responsibilities and required skills, such as excellent customer service and a proactive attitude.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job requirements. Emphasise any previous customer service roles or relevant experiences that showcase your ability to work in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention specific aspects of the job that excite you, such as the fun environment and opportunities for career development. Use a friendly tone to match the company's culture.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Tenpin
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the fun environment. Companies love candidates who are genuinely interested in their culture and mission, so let your passion shine through!
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to help a customer, as this aligns perfectly with the role's requirements.
✨Be Ready for Role-Playing
Since the job involves various activities like hosting events and managing bookings, be prepared for potential role-playing scenarios during the interview. This will showcase your ability to think on your feet and handle customer interactions.
✨Ask Engaging Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth. This shows that you're not only interested in the position but also in how you can contribute to the team's success.