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For Companies At a Glance
- Tasks: Join our team as a Customer Service Assistant, managing bookings and creating fun experiences.
- Company: We’re a vibrant entertainment centre offering bowling, escape rooms, karaoke, and more!
- Benefits: Enjoy free food, discounts, and opportunities for career growth in a fun environment.
- Why this job: This role is perfect for those who love engaging with people and thrive in a lively atmosphere.
- Qualifications: We seek enthusiastic individuals with great communication skills and a positive attitude.
- Other info: Flexible hours, including evenings and weekends, make this job ideal for students.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it’s in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you’ll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You’ll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Benefits
- Tenpin Treats – Retailer discounts, Smart Tech and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application. Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.
Customer Service Assistant - Kitchen Team member employer: Tenpin
Contact Detail:
Tenpin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Kitchen Team member
✨Tip Number 1
Familiarise yourself with the various activities and services offered at our centres, such as bowling, escape rooms, and karaoke. This knowledge will help you engage with customers and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Showcase your customer service skills by sharing specific examples of how you've handled challenging situations in the past. Highlighting your proactive and friendly approach will resonate well with us.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours, especially evenings and weekends. Emphasising your willingness to adapt to the needs of the team will make you a more attractive candidate.
✨Tip Number 4
Demonstrate your teamwork abilities by mentioning any previous experiences where you collaborated effectively with others. We value strong team players who can contribute to a fun and energetic work environment.
We think you need these skills to ace Customer Service Assistant - Kitchen Team member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of the job that excite you, such as working in a fun environment or your passion for customer service.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that demonstrate your ability to work in a fast-paced environment. Use specific examples to showcase your skills in communication and teamwork.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tenpin
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the fun environment. Companies like this value a positive attitude, so let your enthusiasm shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to help customers, as this is crucial for a Customer Service Assistant.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with a difficult customer or managing multiple tasks at once. Practising these scenarios can help you respond confidently.
✨Emphasise Teamwork
Since the role involves working across various departments, be sure to highlight your ability to work well in a team. Share experiences where collaboration led to success, showing that you're a strong team player.