At a Glance
- Tasks: Deliver outstanding customer experiences and manage fun activities like parties and games.
- Company: Join a vibrant entertainment company offering bowling, escape rooms, karaoke, and more!
- Benefits: Enjoy free bowling, discounts, flexible hours, and career development opportunities.
- Other info: Flexible shifts include evenings and weekends; perfect for students looking to earn while having fun.
- Why this job: Work in a fun environment where every day brings new challenges and excitement.
- Qualifications: Bring enthusiasm, strong communication skills, and a positive attitude; no experience needed!
Come join our fantastic team.
We love to entertain! It’s in our DNA!... and it’s not just about bowling. We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu.
We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!!
The Role
As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy.
You’ll be involved in a range of departments, from hosting children's parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops!
You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and be able to work in fast-paced environment
- A nothing is too much trouble attitude
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- Be approachable and helpful
- Be organised, able to multi-task and attention to detail
- A strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
Customer Service Assistant in Stafford employer: Tenpin
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where every day is filled with fun and excitement. As a Customer Service Assistant, you'll not only engage with customers in a lively atmosphere but also benefit from extensive career development opportunities, flexible working patterns, and a range of perks including free bowling and discounts. Join us to be part of a team that values enthusiasm, teamwork, and exceptional service, all while contributing to memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Stafford
✨Tip Number 1
Show your enthusiasm for the role during any interactions. Since this position is all about delivering fun and exceptional customer service, let your personality shine through. Be energetic and positive when you engage with us, whether it's in an interview or a casual conversation.
✨Tip Number 2
Familiarise yourself with our offerings, from bowling to escape rooms. This knowledge will not only help you answer questions confidently but also demonstrate your genuine interest in the role. Being well-informed can set you apart from other candidates.
✨Tip Number 3
Highlight your ability to work in a fast-paced environment. Share specific examples from past experiences where you've successfully managed multiple tasks or dealt with challenging situations. This will show us that you're ready for the dynamic nature of the job.
✨Tip Number 4
Emphasise your teamwork skills. Since you'll be working closely with others, it's important to convey that you're a strong team player. Mention any previous roles where collaboration was key to success, as this aligns perfectly with our company culture.
We think you need these skills to ace Customer Service Assistant in Stafford
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what the Customer Service Assistant role entails. Highlight key responsibilities and required skills in your application to show you are a good fit.
Show Your Personality:Since the company values a fun and energetic environment, let your personality shine through in your application. Use a friendly tone and share experiences that demonstrate your enthusiasm and positive attitude.
Highlight Relevant Experience:If you have previous experience in customer service or working in a fast-paced environment, make sure to mention it. Provide specific examples of how you delivered exceptional customer service in past roles.
Tailor Your CV:Customise your CV to align with the job requirements. Emphasise your communication skills, ability to multi-task, and any relevant achievements that showcase your capability to thrive in a dynamic setting.
How to prepare for a job interview at Tenpin
✨Show Your Enthusiasm
Make sure to express your excitement about working in a fun environment. Share examples of how you enjoy engaging with customers and creating memorable experiences.
✨Demonstrate Your Customer Service Skills
Prepare to discuss specific instances where you've provided exceptional customer service. Highlight your ability to handle inquiries, resolve issues, and create a positive atmosphere.
✨Be Ready for Role-Playing Scenarios
Expect to participate in role-playing exercises during the interview. This could involve handling a customer complaint or booking a party. Practice these scenarios beforehand to showcase your confidence and communication skills.
✨Emphasise Teamwork and Flexibility
Discuss your experience working in teams and your willingness to adapt to different roles. Mention your availability for evening and weekend shifts, as flexibility is key in this fast-paced environment.
