At a Glance
- Tasks: Provide excellent customer service and host fun events in a vibrant environment.
- Company: Join a lively entertainment centre that loves to entertain and create memorable experiences.
- Benefits: Enjoy free bowling, discounts, enhanced leave, and career development opportunities.
- Other info: Flexible hours, including evenings and weekends, with plenty of room for growth.
- Why this job: Be part of a fun team where every day is a new adventure!
- Qualifications: Energetic, friendly, and great at customer interactions with a proactive attitude.
The predicted salary is between 20000 - 25000 £ per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it's in our DNA!
Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast‑paced environment
- Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
Customer Experience & Events Host employer: Tenpin
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where your confidence and positive attitude are the keys to success. With a variety of exciting activities and events to engage in, our team members benefit from flexible working hours, generous perks like free food and bowling, and ample opportunities for career advancement within a supportive culture that values every individual. Join us and be part of a fun-loving team dedicated to delivering exceptional customer experiences!
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience & Events Host
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of the fun.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your friendly and proactive attitude. Role-playing with a mate can help you feel more confident when it comes to interacting with customers.
✨Tip Number 3
Be ready to showcase your energy! During the interview, let your personality shine through. Show them that you’re enthusiastic about creating a fantastic experience for customers—after all, it’s all about having fun!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Experience & Events Host
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see your confidence and energy reflected in your words. Don't be afraid to show us why you’d be a great fit for our fun environment.
Tailor Your Application:Make sure to tailor your application to the role of Customer Experience & Events Host. Highlight any relevant experience you have in customer service or event hosting, and connect it back to how you can contribute to our fantastic team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tenpin
✨Show Your Enthusiasm
This role is all about energy and positivity, so make sure to let your enthusiasm shine through during the interview. Share examples of how you've created fun experiences in previous roles or how you engage with customers. A genuine smile and a lively attitude can go a long way!
✨Know the Company Vibe
Familiarise yourself with what the company offers beyond just bowling. Mention specific activities like Escape Rooms or Karaoke that excite you. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their fun environment.
✨Demonstrate Customer Service Skills
Prepare to discuss your customer service experience in detail. Think of scenarios where you went above and beyond for a customer. Highlight your 'nothing is too much trouble' attitude and how you handle challenging situations with grace and efficiency.
✨Be Ready for Teamwork Questions
Since this role involves working across various departments, be prepared to talk about your teamwork skills. Share stories that showcase your ability to collaborate effectively, stay organised, and support your colleagues in a fast-paced setting. They want to see that you can keep the fun flowing while working well with others!
