At a Glance
- Tasks: Engage customers, host parties, and ensure a fun atmosphere while delivering excellent service.
- Company: Join Tenpin, where entertainment and fun are at the heart of everything we do!
- Benefits: Enjoy free bowling, discounts, flexible hours, and health care perks.
- Other info: Perfect for students looking for weekend work with career growth opportunities.
- Why this job: Be part of a vibrant team in a dynamic environment that values your energy and positivity.
- Qualifications: No experience needed, just bring enthusiasm and a can-do attitude!
We love to entertain! It’s in our DNA! We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy. You'll be involved in a range of departments, from hosting children's parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment
- A nothing is too much trouble attitude
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- Be approachable and helpful
- Be organised, able to multi-task and attention to detail
- A strong team player
Benefits
- Tenpin Treats – Retailer discounts, Cycle to Work Scheme, Smart Tech and Best Doctors
- Free Bowling for family and friends
- Free Food
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins). Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information. Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.
CSA - Soft Play Attendant (weekends) employer: Tenpin
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where fun is at the heart of everything we do. As a Customer Service Assistant, you'll not only engage with customers in a dynamic setting but also benefit from extensive career development opportunities, flexible working patterns, and a range of employee perks including free bowling and discounts. Join us to be part of a team that values enthusiasm, teamwork, and exceptional service, making every day an exciting adventure.
StudySmarter Expert Advice🤫
We think this is how you could land CSA - Soft Play Attendant (weekends)
✨Tip Number 1
Show your enthusiasm for the role during any interactions. Whether it's a phone call or an in-person chat, let your passion for customer service and fun environments shine through. This will help you stand out as someone who truly fits the company culture.
✨Tip Number 2
Familiarise yourself with the various activities offered at the centre, such as Escape Rooms and Karaoke. Being knowledgeable about these services will allow you to engage more effectively with customers and demonstrate your commitment to providing excellent service.
✨Tip Number 3
Prepare to discuss your previous experiences in customer service or similar roles. Think of specific examples where you went above and beyond for a customer, as this will showcase your ability to deliver exceptional service in a fast-paced environment.
✨Tip Number 4
Be ready to highlight your flexibility and willingness to work weekends and evenings. Since the role requires a varied schedule, demonstrating your availability and eagerness to adapt will make you a more attractive candidate.
We think you need these skills to ace CSA - Soft Play Attendant (weekends)
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what the Customer Service Assistant role entails. Highlight the key responsibilities and skills required, such as delivering outstanding customer service and being a team player.
Tailor Your CV:Make sure your CV reflects your relevant experience and skills that align with the job. Emphasise any previous roles in customer service or fast-paced environments, and showcase your enthusiasm for working in a fun setting.
Craft a Strong Cover Letter:Write a cover letter that expresses your passion for the role and the company. Mention specific reasons why you want to work there, such as their fun environment and opportunities for career development. Use a friendly tone to match the company's culture.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Tenpin
✨Show Your Enthusiasm
Make sure to express your excitement about working in a fun environment. Share examples of how you enjoy engaging with customers and creating memorable experiences.
✨Demonstrate Customer Service Skills
Prepare to discuss your previous customer service experiences. Highlight situations where you went above and beyond to help customers, as exceptional service is key for this role.
✨Be Ready to Multi-task
Since the role involves various responsibilities, be prepared to talk about how you manage multiple tasks efficiently. Share any relevant experiences that showcase your organisational skills.
✨Emphasise Teamwork
This position requires a strong team player. Be ready to discuss how you collaborate with others and contribute to a positive team atmosphere, as this will resonate well with the interviewers.
