At a Glance
- Tasks: Provide excellent customer service and manage fun activities like bowling and karaoke.
- Company: Join a vibrant entertainment centre that loves to entertain!
- Benefits: Enjoy discounts, free food, and career development opportunities.
- Other info: Flexible hours with opportunities for advancement within the company.
- Why this job: Be part of a fun team and create memorable experiences for guests.
- Qualifications: Energetic, friendly, and ready to work in a fast-paced environment.
The predicted salary is between 20000 - 25000 € per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast‑paced environment
- Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
Customer Service Assistant Over 18 in Colchester employer: Tenpin
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where your enthusiasm and positive attitude are celebrated. With a range of exciting activities and a strong focus on employee development, we offer fantastic benefits including free food during shifts, discounts, and opportunities for career advancement. Join us in a fun-filled atmosphere that not only entertains our guests but also fosters personal growth and teamwork among our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant Over 18 in Colchester
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of the fun.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or make someone’s day better. Being able to demonstrate your proactive attitude will set you apart.
✨Tip Number 3
Be ready to showcase your personality! In a fun environment like this, they want to see your energy and enthusiasm. Don’t be afraid to let your confidence shine during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, making it super easy for us to connect.
We think you need these skills to ace Customer Service Assistant Over 18 in Colchester
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see your confidence and energy in your words. Remember, we’re all about fun, so don’t be afraid to show us how you’d fit into our lively environment.
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Assistant. Highlight any relevant experience you have, especially in customer service or fast-paced environments. We love seeing how your skills can contribute to keeping the fun flowing!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that’s easy to read. Use bullet points if necessary to highlight your skills and experiences, making it easier for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward—just like we like it!
How to prepare for a job interview at Tenpin
✨Show Your Enthusiasm
Make sure to convey your excitement about the role and the fun environment. Share why you love customer service and how you enjoy interacting with people. A positive attitude can really set you apart!
✨Know the Company
Familiarise yourself with what the company offers, from bowling to karaoke. Mention specific activities during the interview to show that you’ve done your homework and are genuinely interested in being part of the team.
✨Demonstrate Flexibility
Since the role requires working evenings and weekends, be prepared to discuss your availability. Highlight any previous experience where you adapted to changing schedules or took on various roles.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations or went above and beyond to ensure customer satisfaction.
