At a Glance
- Tasks: Provide excellent customer service and manage fun activities like bowling and karaoke.
- Company: Join a vibrant entertainment centre that loves to have fun!
- Benefits: Enjoy free food, discounts, and opportunities for career growth.
- Other info: Flexible hours with plenty of opportunities for advancement.
- Why this job: Be part of an exciting team where every day is a new adventure!
- Qualifications: Energetic, friendly, and ready to work in a fast-paced environment.
The predicted salary is between 20000 - 25000 £ per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast‑paced environment
- Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
Customer Service Assistant Over 18 in Castleford employer: Tenpin
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where your enthusiasm and positive attitude are celebrated. With a range of exciting activities from bowling to karaoke, our centres not only offer fun for families but also provide fantastic benefits like free food during shifts, employee discounts, and ample opportunities for career advancement. Join us and be part of a team that values your growth and well-being while you help create unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant Over 18 in Castleford
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of the fun.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or make someone’s day better. Being able to demonstrate your proactive attitude will really impress them.
✨Tip Number 3
Be ready to showcase your personality! They’re looking for someone with energy and a positive attitude, so don’t be afraid to let your enthusiasm shine through during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team and ready to dive into the fun!
We think you need these skills to ace Customer Service Assistant Over 18 in Castleford
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see your confidence and energy, so don’t be afraid to show us what makes you unique. Remember, we love to entertain, and that starts with you!
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Assistant. Highlight your customer service skills and any experience you have in fast-paced environments. We’re looking for someone who can keep the fun flowing, so let us know how you fit the bill!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the good stuff. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic benefits right there!
How to prepare for a job interview at Tenpin
✨Show Your Enthusiasm
Make sure to convey your excitement about the role and the fun environment. Share why you love customer service and how you enjoy interacting with people. A positive attitude can really set you apart!
✨Know the Company
Familiarise yourself with what the company offers, from bowling to karaoke. Mention specific activities during your interview to show that you’ve done your homework and are genuinely interested in being part of the team.
✨Demonstrate Flexibility
Since the role requires working evenings and weekends, be prepared to discuss your availability. Highlight any previous experience where you adapted to changing schedules or took on various roles.
✨Emphasise Teamwork
As a Customer Service Assistant, you'll be part of a team. Share examples of how you've worked well with others in the past, whether in a job or a group project. Show that you’re approachable and ready to support your colleagues.
