At a Glance
- Tasks: Provide excellent customer service and host fun events in a vibrant environment.
- Company: Join a lively entertainment centre that loves to entertain and create memorable experiences.
- Benefits: Enjoy free bowling, discounts, enhanced leave, and career development opportunities.
- Other info: Flexible hours, including evenings and weekends, with plenty of room for growth.
- Why this job: Be part of a fun team where every day is a new adventure!
- Qualifications: Energetic, friendly, and great at customer interactions with a proactive attitude.
The predicted salary is between 20000 - 25000 £ per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast‑paced environment
- Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
Customer Experience & Events Host in Castleford employer: Tenpin
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where your confidence and positive attitude are the keys to success. With a variety of exciting activities and a strong focus on employee development, we offer fantastic benefits including free food during shifts, discounts, and opportunities for career advancement. Join us in delivering unforgettable experiences while enjoying a fun-filled workplace that truly values its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience & Events Host in Castleford
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of the fun.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your friendly and proactive attitude. Role-playing with a mate can help you feel more confident when it comes to interacting with customers.
✨Tip Number 3
Be ready to showcase your energy! During the interview, let your enthusiasm shine through. Share examples of how you've made experiences enjoyable for others—this is key for a role focused on entertainment!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, making it easier for us to connect with you.
We think you need these skills to ace Customer Experience & Events Host in Castleford
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see your confidence and energy reflected in your words. Remember, we love to entertain, so don’t be afraid to show us how fun you can be!
Tailor Your Application:Make sure to tailor your application to the role of Customer Experience & Events Host. Highlight any relevant experience you have in customer service or event hosting. We’re looking for someone who can keep the fun flowing, so show us how you can do that!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that’s easy to read. Use bullet points if necessary to highlight your skills and experiences. We want to get to know you quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts and you’ll be on your way to joining our fun team!
How to prepare for a job interview at Tenpin
✨Show Your Enthusiasm
This role is all about energy and positivity, so make sure to let your enthusiasm shine through during the interview. Share examples of how you've created fun experiences in previous roles or how you engage with customers. A smile goes a long way!
✨Know the Company Culture
Familiarise yourself with the fun activities and services offered, like Escape Rooms and Karaoke. Mentioning specific aspects of the company that excite you can demonstrate your genuine interest and help you connect with the interviewers.
✨Highlight Your Customer Service Skills
Prepare to discuss your customer service experience in detail. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will show that you have the 'nothing is too much trouble' attitude they’re looking for.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle various customer interactions or event hosting scenarios. Practise your responses to common situations, focusing on your problem-solving skills and ability to keep the fun flowing, even under pressure.
