At a Glance
- Tasks: Create smiles and provide excellent customer service in a fun entertainment centre.
- Company: Exciting new family entertainment centre opening in Blackpool.
- Benefits: Free bowling, food perks, discounts, and career development opportunities.
- Other info: Opportunities for advancement with many managers starting as team members.
- Why this job: Join a vibrant team and enjoy a variety of fun tasks every day.
- Qualifications: Enthusiastic, great communication skills, and a passion for customer service.
The predicted salary is between 24840 - 30360 £ per year.
We are opening a brand new, state of the art family entertainment centre in Blackpool in June 2026. To build this brilliant Blackpool team, we will be holding a Recruitment Event on 6 May 2026. We're excited to offer four opportunities for the same role, each with slight differences. To keep the process fair, please apply for just one—the one that best suits your skills and experience. We look forward to your application!
We're on the lookout for dynamic individuals to join our team as Customer Service Assistants. If you thrive on creating smiles and exceeding expectations, then this role is for YOU! TENPIN IS NOT JUST ABOUT BOWLING... We have something fun for all the family to do, regardless of age. We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Arcade Machines, Pool Tables, soft play, licensed bars with cocktails, and a fabulous food menu.
A career at Tenpin is like no other. The opportunities are endless, and the benefits are pretty cool too!
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing inquiries, identifying sales opportunities, hosting events, maintaining cleanliness, preparing food and serving alcohol and soft drinks behind the bar. But that’s not all – you’ll also be hands-on in managing our 24 lanes, 3 escape rooms, 2 karaoke rooms, laser tag and soft play, to keep the energy high and the fun flowing. We’re all about variety, so you won’t be stuck in one spot! You’ll be cross-skilled across all departments. Whether you’re helping guests at reception, or shaking up drinks behind the bar, every day will bring something new. Bring your efficiency, initiative, and friendly vibes! Exceptional customer service is at the heart of everything we do – confidence and ease with customers is a must.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment
- Embrace a "nothing is too much trouble" attitude, coupled with a drive to achieve excellence.
- Able to provide outstanding customer service and strong communication skills
- Be approachable and helpful
- Can multi-task, demonstrate exceptional organisational skills, and strong attention to detail
- A strong team player
Our Fantastic Benefits
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- On the Spot Rewards
- Tenpin Treats – our benefits platform for exclusive discounts and wellness perks.
- Medicash – covering your everyday dental, optical, physio, and wellness expenses.
- Employee Assistance Programme Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- Enhanced Maternity, Paternity, Adoption leave
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application. If your application is successful to interview stage, you will be invited to our Recruitment Event on 6 May 2026.
Customer Service Assistant in Blackpool employer: Tenpin
At Tenpin Walsall, we pride ourselves on being an exceptional employer that values teamwork and a positive work culture. Our family-friendly environment offers flexible shifts, opportunities for personal growth, and the chance to create memorable experiences for our guests, making every day rewarding and fun.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Blackpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tenpin. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tenpin before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in Blackpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tenpin:Your cover letter is your chance to shine! Tell us why you want to work at Tenpin specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tenpin!
How to prepare for a job interview at Tenpin
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
