At a Glance
- Tasks: Deliver outstanding customer service and maintain bowling equipment for an epic experience.
- Company: Join a fun-loving entertainment centre with loads of activities for everyone.
- Benefits: Enjoy free bowling, food, discounts, and health perks while working in a vibrant environment.
- Other info: Flexible hours, including evenings and weekends, with great career development opportunities.
- Why this job: Be part of a team that brings joy and excitement to families and friends.
- Qualifications: No experience needed, just bring your enthusiasm and willingness to learn!
The predicted salary is between 20000 - 25000 € per year.
Come join our fantastic team. We love to entertain! It’s in our DNA! We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
This role is split into 2 parts: Customer Service Assistant and Pin Technician.
- As a Customer Service Assistant: You will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
- As a Pin Technician: You will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will strive to constantly achieve the highest operating standards, carrying out preventative maintenance of all bowling equipment and lanes, undertaking general building maintenance as instructed by the site management team, and actioning repairs in a timely fashion. Participate, support and encourage the achievement of a positive, friendly and open team atmosphere.
You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need:
- Full of determination, enthusiasm, and able to work in a fast-paced environment.
- A nothing is too much trouble attitude.
- Able to provide high levels of customer service and have strong communication skills.
- Fully flexible around working pattern (evening and weekends will be required).
- Be approachable and helpful.
- Be organised and able to multi-task.
- A strong team player.
- An eye for detail.
- No experience needed, just willingness to learn about bowling machinery.
- An interest in all things technical/mechanic.
Our Fantastic Benefits:
- Tenpin Treats – Retailer discounts and Best Doctors.
- Free Bowling for family and friends.
- Free Food (when working 6 hours or more).
- Enhanced Maternity, Paternity, Adoption leave.
- Medicash Health Care Cash Back Scheme.
- Employee Assistance Programme.
- Free counselling.
- Life assurance – 2 x annual salary.
- Long Service Awards.
- Recommend a Friend Scheme.
- On the Spot Rewards.
Please note: This vacancy involves working with heavy machinery. Due to Health & Safety regulations, you must be 18 or over to apply.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Customer Service Assistant / Pin Technician in Birmingham employer: Tenpin
Join our vibrant team where fun and entertainment are at the heart of everything we do! As a Customer Service Assistant / Pin Technician, you'll thrive in a dynamic environment that values enthusiasm and teamwork, while enjoying fantastic benefits like free bowling for family and friends, enhanced leave options, and a supportive work culture that encourages personal growth. With opportunities to learn and develop your skills in a lively setting, this is not just a job; it's a chance to be part of something truly enjoyable and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant / Pin Technician in Birmingham
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and show that you're genuinely interested in being part of their fun team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or questions. Being prepared will help you shine during the interview and show off your confidence and energy.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your personality comes through. Let them know how excited you are about the role and how you can contribute to making their centre a fantastic place for customers.
✨Tip Number 4
Be ready to demonstrate your teamwork skills! During the interview, share examples of how you've worked well with others in the past. They’re looking for someone who can fit into their friendly atmosphere and help create a positive experience for everyone.
We think you need these skills to ace Customer Service Assistant / Pin Technician in Birmingham
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your confidence and energy. Remember, we’re all about having fun!
Highlight Your Skills:Make sure to mention any customer service experience or skills you have, even if it’s just from a part-time job or volunteering. We love a positive attitude and a willingness to learn, so don’t hold back!
Tailor Your Application:Take a moment to read through the job description and align your application with what we’re looking for. If you’ve got an interest in technical stuff or enjoy working in a fast-paced environment, shout about it!
Apply Through Our Website:Ready to join our fantastic team? Head over to our website and complete the short application process. It only takes 2 minutes, and we can’t wait to hear from you!
How to prepare for a job interview at Tenpin
✨Know the Company Culture
Before your interview, take some time to understand the fun and vibrant culture of the company. They love to entertain, so think about how you can contribute to that atmosphere. Be ready to share your own experiences in customer service or any fun activities you've been involved in.
✨Show Your Enthusiasm
This role is all about energy and positivity! During the interview, let your enthusiasm shine through. Share examples of how you've gone above and beyond for customers in the past, and express your excitement about working in a lively environment.
✨Demonstrate Team Spirit
As a Customer Service Assistant and Pin Technician, teamwork is key. Be prepared to discuss how you work well with others and support your colleagues. You might even want to mention a time when you helped create a positive team atmosphere.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process for the Pin Technician role or how the team celebrates successes. This shows your interest in the position and helps you gauge if it’s the right fit for you.
