At a Glance
- Tasks: Provide excellent customer service, manage bookings, and host fun events daily.
- Company: Join a vibrant entertainment centre in Birmingham, offering bowling, escape rooms, and more.
- Benefits: Enjoy free food, discounts, flexible hours, and opportunities for career growth.
- Other info: Perfect for those looking to kickstart their career in a lively environment.
- Why this job: Be part of a fun team where every day is different and exciting!
- Qualifications: Must be enthusiastic, friendly, and able to work evenings and weekends.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!
We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.
You’ll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a \"nothing is too much trouble\" attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash
- Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
Customer Service Assistant Over 18 in Birmingham employer: Tenpin
At Tenpin in Southampton, we pride ourselves on being an excellent employer by fostering a vibrant and fun work culture that prioritises employee well-being. With great benefits such as discounts, free bowling, and enhanced leave, we ensure our team members feel valued and supported while enjoying opportunities for personal growth in a dynamic environment. Join us to be part of a team that not only keeps our fun hubs sparkling but also creates memorable experiences for our visitors!
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant Over 18 in Birmingham
✨Tip Number 1
Familiarise yourself with the fun activities and services offered at our centres. Knowing details about the Escape Rooms, Karaoke, and other attractions will help you engage with customers and show your enthusiasm during interviews.
✨Tip Number 2
Demonstrate your customer service skills in real-life scenarios. Consider volunteering or taking part-time roles where you can practice being proactive and friendly, as these traits are essential for the Customer Service Assistant role.
✨Tip Number 3
Network with current employees or others in the industry. They can provide insights into the company culture and what it takes to succeed in a fast-paced environment like ours, which can be invaluable during your application process.
✨Tip Number 4
Be prepared to showcase your flexibility and willingness to work evenings and weekends. Highlighting your availability during the interview can set you apart from other candidates who may not be as adaptable.
We think you need these skills to ace Customer Service Assistant Over 18 in Birmingham
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement:Write a personal statement that reflects your enthusiasm for the role and the company. Mention your customer service experience and how you embody the positive attitude and energy they are looking for.
Highlight Relevant Skills:Make sure to emphasise your communication skills, ability to work in a fast-paced environment, and any previous experience in customer service. Use specific examples to demonstrate your capabilities.
Proofread Your Application:Before submitting, double-check your application for spelling and grammatical errors. A well-presented application shows attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Tenpin
✨Show Your Enthusiasm
This role is all about energy and positivity, so make sure to convey your enthusiasm during the interview. Share examples of how you've brought fun and excitement to previous roles or situations.
✨Demonstrate Customer Service Skills
Prepare to discuss your customer service experience in detail. Think of specific instances where you went above and beyond for a customer, as this will highlight your 'nothing is too much trouble' attitude.
✨Be Ready for Role-Playing
Given the nature of the job, be prepared for potential role-playing scenarios during the interview. This could involve handling a customer complaint or managing a booking, so practice these situations beforehand.
✨Highlight Flexibility and Teamwork
Since the role requires working evenings and weekends, emphasise your flexibility. Also, share experiences that showcase your ability to work well in a team, as collaboration is key in a fast-paced environment.
