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For Companies At a Glance
- Tasks: Lead a fun team and ensure customers have an amazing experience at our entertainment centre.
- Company: Join Tenpin, where we love to entertain and create unforgettable moments.
- Benefits: Enjoy 33 days holiday, free food, discounts, and health care perks.
- Why this job: Kickstart your career in a vibrant environment with opportunities for growth.
- Qualifications: 1 year of management experience and a passion for customer service.
- Other info: Great career progression from Team Member to management roles.
The predicted salary is between 30000 - 42000 £ per year.
We love to entertain! It’s in our DNA! We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
The Role
As an Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team. You will need to be well organised, approachable and show initiative. Exceptional customer service will be at the heart of your role. You will also be responsible for owning your development to grow into Deputy Manager.
You will:
- Assume day-to-day responsibility for the operational management of the centre
- Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
- Lead the team by example ensuring everyone works together effectively
- Support the delivery of the company strategy
- Deputise in the absence of the Deputy Manager
- Undertake ownership for own training and development to grow into the future role of Deputy Manager
- Support the other Managers in the achievement of all budgets, targets and KPI’s
- Provide support to the team in various departments as and when required
- Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis
Skills You Need
- Have a minimum of 1 years’ experience in a management role, ideally within leisure, hospitality or retail
- Passionate about delivering exceptional customer service
- Have experience in leading and developing large teams
- Full of determination, enthusiasm and patience!
- Be ambitious and want to progress!
Enhanced holiday entitlement – 33 days per annum (inclusive of Bank Holidays)
Enhanced Maternity, Paternity, Adoption leave
Tenpin Treats – Retailer discounts and Best Doctors
Free Bowling for family & friends
Free Food (when working 6 hours or more)
Medicash Health Care Cash Back Scheme
Employee Assistance Programme
Free counselling
Life assurance – 4 x annual salary
A day off for your birthday
Long Service Awards
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Assistant Manager employer: Tenpin
Contact Detail:
Tenpin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time checking out Tenpin's vibe. Visit a centre if you can, and see how the team interacts with customers. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Show off your passion for customer service! When you're chatting with the hiring team, share specific examples of how you've gone above and beyond for customers in the past. They want to see that you genuinely care about creating a fun environment.
✨Tip Number 3
Be ready to demonstrate your leadership skills! Think of times when you've led a team or managed a project. Highlight how you motivated others and achieved great results together. This will show them you're the right fit for the Assistant Manager role.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared about the role or the company. This shows your interest and helps you figure out if Tenpin is the right place for you. And remember, apply through our website for a smoother process!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the role shine through in your application. We want to see that you’re not just looking for any job, but that you’re genuinely excited about helping us create fun experiences for our customers!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in management and customer service. We love seeing how your past roles have prepared you for this Assistant Manager position, so don’t hold back!
Be Yourself: We’re all about creating a fun environment, so let your personality come through in your application. Don’t be afraid to show us who you are and what makes you a great fit for our team!
Apply Through Our Website: To make things easy, head over to our website to submit your application. It’s a quick process, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Tenpin
✨Know the Company Culture
Before your interview, dive into understanding the fun and vibrant culture of Tenpin. Familiarise yourself with their offerings like escape rooms and karaoke. This will help you connect your passion for entertainment with their mission during the interview.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or improved customer service. Highlight your ability to motivate others and create a positive environment.
✨Demonstrate Customer Service Excellence
Exceptional customer service is key in this role. Think of specific instances where you went above and beyond for customers. Be ready to discuss how you would handle difficult situations while maintaining a fun atmosphere.
✨Express Your Ambition
Tenpin values growth and development. Share your career aspirations and how you see yourself progressing to a Deputy Manager role. Show them that you're not just looking for a job, but a place to build a long-term career.
