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For Companies At a Glance
- Tasks: Lead a fun team, ensuring customers have an unforgettable experience at our entertainment centre.
- Company: Join Tenpin, where we love to entertain and create memorable moments for all ages.
- Benefits: Enjoy 33 days holiday, free bowling, discounts, and a fantastic bonus scheme.
- Why this job: Be part of a vibrant team and grow your career in a fun, dynamic environment.
- Qualifications: 1 year management experience, passion for customer service, and team leadership skills.
- Other info: Great opportunities for career development and progression within the company.
The predicted salary is between 28800 - 43200 £ per year.
Come join our fantastic team. We love to entertain! It’s in our DNA! We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
The Role
As an Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team. You will need to be well organised, approachable and show initiative. Exceptional customer service will be at the heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager.
- Assume day-to-day responsibility for the operational management of the centre
- Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
- Lead the team by example ensuring everyone works together effectively
- Support the delivery of the company strategy
- Deputise in the absence of the Deputy Manager
- Undertake ownership for own training and development to grow into the future role of Deputy Manager
- Support the other Managers in the achievement of all budgets, targets and KPI’s
- Provide support to the team in various departments as and when required
- Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis
Skills You Need
- Have a minimum of 1 years’ experience in a management role, ideally within leisure, hospitality or retail
- Passionate about delivering exceptional customer service
- Have experience in leading and developing large teams
- Full of determination, enthusiasm and patience!
- Be ambitious and want to progress!
Our Fantastic Benefits
- Industry leading bonus scheme
- Enhanced holiday entitlement – 33 days per annum (inclusive of Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family & friends
- Free Food (when working 6 hours or more)
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 4 x annual salary
- A day off for your birthday
- Long Service Awards
- Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Assistant Manager employer: Tenpin
Contact Detail:
Tenpin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time exploring their social media and website. This will help you understand what they value and how you can fit into their fun-loving team.
✨Tip Number 2
Practice your customer service scenarios! Since exceptional service is key for this role, think of examples from your past experiences where you went above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Show your passion for entertainment! Whether it’s bowling, escape rooms, or karaoke, let them know why you love these activities. Your enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your excitement about the role. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the role shine through in your application. We want to see that you’re not just looking for any job, but that you’re genuinely excited about joining our team and helping us entertain!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples from your past roles that demonstrate your ability to deliver exceptional customer service and lead a team.
Be Yourself: We love authenticity! Don’t be afraid to let your personality come through in your writing. Show us who you are and why you’d be a great fit for our fun and vibrant environment.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Tenpin
✨Know the Company Inside Out
Before your interview, take some time to research Tenpin and its offerings. Familiarise yourself with their entertainment options like Houdini’s Escape Rooms and the 4D Laser Arena. Showing that you understand their business will impress the interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an Assistant Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. This will highlight your passion for creating a fun environment and your ability to lead by example.
✨Demonstrate Leadership Qualities
Think of specific instances where you've successfully led a team or managed a project. Be ready to discuss how you motivated your team and ensured everyone worked together effectively. This will show that you have the skills needed to support the team and achieve company targets.
✨Express Your Ambition for Growth
Tenpin values career development, so make sure to express your ambition to progress into a Deputy Manager role. Share your plans for personal development and how you intend to take ownership of your training. This will resonate well with the interviewers and align with their focus on nurturing talent.
