At a Glance
- Tasks: Provide excellent customer service and manage bookings in a fun, vibrant environment.
- Company: Join a lively entertainment centre that loves to entertain and create memorable experiences.
- Benefits: Enjoy free bowling, discounts, enhanced leave, and career development opportunities.
- Other info: Flexible hours, including evenings and weekends, with great potential for career growth.
- Why this job: Be part of a dynamic team where every day is filled with fun and new challenges.
- Qualifications: Enthusiastic, friendly, and ready to work in a fast-paced environment.
The predicted salary is between 1300 - 1600 £ per month.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it’s in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you’ll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You’ll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash
- Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant employer: Tenpin - York
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where your enthusiasm and positive attitude are valued. With a range of exciting activities and a commitment to employee development, we offer fantastic benefits including free food during shifts, discounts, and opportunities for career advancement. Join us in delivering unforgettable experiences while enjoying a supportive team culture that celebrates your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested in being part of their fun environment.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Assistant and how you'd handle them. Being able to demonstrate your proactive and friendly attitude will make you stand out.
✨Tip Number 3
Be ready to showcase your flexibility! Since the role requires working evenings and weekends, be prepared to discuss your availability and how you can adapt to the fast-paced environment. Show them you're up for the challenge!
✨Tip Number 4
Don’t forget to apply through our website! It’s quick and easy, and it shows you’re serious about joining the team. Plus, we love seeing applications from enthusiastic candidates like you who are ready to help us entertain!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Use a friendly tone and share a bit about what makes you enthusiastic about working with us.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the role. Mention specific experiences that showcase your customer service skills and your ability to thrive in a fun, fast-paced environment.
Keep It Concise:While we love to hear from you, keep your application clear and to the point. Focus on the key points that demonstrate your fit for the Customer Service Assistant role without rambling on.
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Tenpin - York
✨Know the Company Culture
Before your interview, take some time to understand the fun and energetic environment of the company. Familiarise yourself with their offerings like Escape Rooms and Karaoke. This will help you connect with the interviewers and show that you're genuinely interested in being part of their entertaining team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond, as this role prioritises a 'nothing is too much trouble' attitude. Be ready to discuss how you handle enquiries and manage bookings efficiently.
✨Emphasise Flexibility and Teamwork
Since the role requires working evenings and weekends, be sure to express your flexibility. Share instances where you've successfully collaborated with a team in a fast-paced environment. This will demonstrate that you're not only adaptable but also a strong team player.
✨Bring Your Positive Energy
The company values confidence and a positive attitude, so let your personality shine during the interview. Smile, engage with the interviewers, and convey your enthusiasm for the role. Remember, they want someone who can help keep the fun flowing!
