At a Glance
- Tasks: Provide excellent customer service and manage fun activities like bowling and karaoke.
- Company: Join a vibrant entertainment centre that values energy and positivity.
- Benefits: Enjoy free food, discounts, and opportunities for career growth.
- Other info: Flexible hours with potential for advancement within the company.
- Why this job: Be part of a fun team and create memorable experiences for families.
- Qualifications: Enthusiastic, friendly, and ready to work in a fast-paced environment.
The predicted salary is between 20000 - 25000 € per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You will work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organized, strong attention to detail and a strong team player
Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
Customer Service Assistant employer: Tenpin - Worcester
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where your confidence and positive attitude are the keys to success. With a variety of entertainment options and a strong focus on employee development, we offer numerous benefits including free food during shifts, flexible working hours, and opportunities for career advancement, making us an excellent employer for those looking to grow while having fun.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their fun, energetic vibe.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will show them you're the proactive, friendly person they're looking for.
✨Tip Number 3
Be ready to showcase your enthusiasm! When you walk into that interview, let your confidence and positive attitude shine through. Remember, they want someone who can keep the fun flowing, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see your confidence and energy, so don't be afraid to show us who you are. A positive attitude goes a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Customer Service Assistant role. Highlight any relevant experience you have, especially in customer service or fast-paced environments. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences pop—this helps us see your strengths quickly!
Apply Through Our Website:Don't forget to apply through our website! It's the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our fun team. We can't wait to hear from you!
How to prepare for a job interview at Tenpin - Worcester
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the fun environment. Share why you love customer service and how you enjoy interacting with people. This will show them that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Know the Company
Do a bit of homework on the company and its offerings. Familiarise yourself with their services like Escape Rooms, Karaoke, and the Laser Arena. Mentioning specific activities during your interview can demonstrate your interest and help you stand out.
✨Highlight Your Flexibility
Since the role requires working evenings and weekends, be sure to emphasise your availability. Share examples of past experiences where you’ve adapted to changing schedules or taken on extra shifts to meet team needs.
✨Prepare for Customer Scenarios
Think of some common customer service scenarios you might face in this role. Prepare responses that showcase your problem-solving skills and your 'nothing is too much trouble' attitude. This will help you illustrate your ability to provide exceptional service.
