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- Tasks: Deliver outstanding customer experiences and manage fun activities like parties and games.
- Company: Join a vibrant entertainment company that loves to have fun!
- Benefits: Enjoy free bowling, discounts, health care, and career development opportunities.
- Other info: Flexible hours and a chance to grow your career in a fun environment.
- Why this job: Be part of a dynamic team where every day is filled with excitement and new challenges.
- Qualifications: Energetic, confident, and ready to provide top-notch customer service.
The predicted salary is between 20000 - 25000 £ per year.
Come join our fantastic team. We love to entertain! It’s in our DNA! We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy. You’ll be involved in a range of departments, from hosting children's parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment
- A nothing is too much trouble attitude
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- Be approachable and helpful
- Be organised, able to multi-task and attention to detail
- A strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
Customer Service Assistant in Darlaston employer: Tenpin - Walsall
Contact Detail:
Tenpin - Walsall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Darlaston
✨Tip Number 1
Get to know the company vibe! Before you step into that interview, check out their social media and website. Understanding their fun atmosphere will help you connect with the team and show them you're a perfect fit.
✨Tip Number 2
Practice your people skills! Since you'll be dealing with customers all day, think of some scenarios where you can showcase your friendly attitude and problem-solving skills. Role-playing with a mate can really help!
✨Tip Number 3
Be ready to share your enthusiasm! When you chat with the hiring team, let your passion for customer service shine through. They want to see that you’re excited about creating memorable experiences for guests.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you message. It shows you’re keen and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining their fun team!
We think you need these skills to ace Customer Service Assistant in Darlaston
Some tips for your application 🫡
Show Your Fun Side: When you're writing your application, let your personality shine through! We want to see that you’re excited about working in a fun environment. Share any experiences that highlight your enthusiasm and energy!
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your customer service skills and any relevant experience you have in fast-paced settings. We love seeing how you can contribute to our fantastic team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Tenpin - Walsall
✨Know the Company Culture
Before your interview, take some time to understand the fun and vibrant culture of the company. Familiarise yourself with their offerings like Escape Rooms and Karaoke Rooms. This will help you connect with the interviewers and show that you're genuinely interested in being part of their entertaining environment.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight situations where you went above and beyond to ensure customer satisfaction. This is crucial for a role that revolves around providing an outstanding experience for customers.
✨Demonstrate Your Energy and Enthusiasm
Since the role requires confidence and a positive attitude, make sure to convey your energy during the interview. Smile, maintain eye contact, and engage actively with the interviewers. They want to see that you can bring that fun spirit to the team!
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult customer or managing multiple tasks at once. Think through potential scenarios beforehand and prepare your responses to demonstrate your problem-solving skills and ability to stay organised under pressure.