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For Companies At a Glance
- Tasks: Deliver outstanding customer experiences and assist with fun activities like bowling and karaoke.
- Company: Join a vibrant entertainment company that loves to have fun!
- Benefits: Enjoy free bowling, discounts, health care, and career development opportunities.
- Other info: Great opportunities for career growth from team member to management.
- Why this job: Be part of a dynamic team where every day is filled with excitement and new challenges.
- Qualifications: Energetic, confident, and ready to provide top-notch customer service.
The predicted salary is between 20000 - 25000 £ per year.
Come join our fantastic team. We love to entertain! It’s in our DNA!... and it’s not just about bowling. We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy. You’ll be involved in a range of departments, from hosting children's parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment
- A nothing is too much trouble attitude
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- Be approachable and helpful
- Be organised, able to multi-task and attention to detail
- A strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
Customer Service Assistant employer: Tenpin - Walsall
Contact Detail:
Tenpin - Walsall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their fun culture and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or questions. Being prepared will boost your confidence and show that you can deliver exceptional service.
✨Tip Number 3
Show off your personality! When you meet the team, let your energy and enthusiasm shine through. Remember, they’re looking for someone who fits into their fun environment, so don’t be afraid to be yourself!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our fantastic team right from the start!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see your confidence and energy, so don’t be afraid to show us what makes you unique. Remember, we’re all about fun here!
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Assistant. Highlight any relevant experience you have in customer service or working in a fast-paced environment. We love seeing how your skills match our needs!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, and it’ll help us understand your qualifications better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tenpin - Walsall
✨Show Your Enthusiasm
This role is all about energy and positivity, so make sure to let your enthusiasm shine through during the interview. Share examples of how you've created fun experiences for customers in the past, whether it's hosting events or simply providing excellent service.
✨Know the Company
Familiarise yourself with what the company offers beyond bowling. Mention specific activities like Escape Rooms or Karaoke that excite you. This shows you're genuinely interested and ready to contribute to the fun atmosphere they promote.
✨Demonstrate Your Customer Service Skills
Prepare to discuss situations where you've gone above and beyond for customers. Highlight your ability to handle inquiries and resolve issues with a smile. Remember, exceptional customer service is at the heart of this role!
✨Be Ready to Multi-task
Since the job involves various responsibilities, be prepared to talk about your organisational skills and how you manage multiple tasks efficiently. Share any relevant experiences where you successfully juggled different duties while maintaining a positive attitude.