At a Glance
- Tasks: Deliver outstanding customer experiences and manage fun activities like parties and games.
- Company: Join a vibrant entertainment company that loves to have fun!
- Benefits: Enjoy free bowling, discounts, health care, and career development opportunities.
- Other info: Flexible hours, including evenings and weekends, in a fast-paced environment.
- Why this job: Be part of a dynamic team where every day is filled with excitement and new challenges.
- Qualifications: Energetic, confident, and ready to provide top-notch customer service.
The predicted salary is between 20000 - 25000 £ per year.
Come join our fantastic team. We love to entertain! It's in our DNA! We have lots more to offer from Escape Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy. You'll be involved in a range of departments, from hosting children's parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers.
Skills You Need
- Full of determination, enthusiasm, and able to work in a fast-paced environment
- A nothing is too much trouble attitude
- Able to provide high levels of customer service and have strong communication skills
- Fully flexible around working pattern (evening and weekends will be required)
- Be approachable and helpful
- Be organised, able to multi-task and attention to detail
- A strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 2 x annual salary
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
Customer Service Assistant employer: Tenpin - Southport
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where every day is filled with fun and excitement. As a Customer Service Assistant, you'll not only engage with customers in a lively atmosphere but also benefit from our extensive perks, including free bowling for family and friends, career development opportunities, and a supportive team culture that encourages growth from within. Join us and be part of a company that values your enthusiasm and dedication while providing a platform for your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their fun culture and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or make someone’s day better. Being prepared will boost your confidence and show them you’re ready to deliver outstanding experiences.
✨Tip Number 3
Be yourself during the interview! They want to see your personality shine through. Show off your energy and enthusiasm for working in a fun environment – it’s all about bringing that positive attitude!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your excitement about the role!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Fun Side:When you're writing your application, let your personality shine through! We want to see that you’re excited about working in a fun environment. Share any experiences that highlight your enthusiasm and energy!
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your customer service skills and any relevant experience you have in fast-paced settings. We love seeing how you can contribute to our fantastic team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Tenpin - Southport
✨Know the Fun Factor
Before your interview, get familiar with all the fun activities offered at the centre. Whether it’s bowling, escape rooms, or karaoke, showing that you understand and appreciate the entertainment aspect will impress the interviewers. They want someone who can embody the fun spirit of the place!
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond to help someone. This role is all about delivering a fantastic experience, so demonstrating your ability to connect with customers will be key.
✨Bring the Energy
This job requires confidence and a positive attitude, so make sure to bring your energy to the interview! Smile, engage with your interviewers, and show them that you’re excited about the opportunity to work in such a lively environment. Your enthusiasm can set you apart from other candidates.
✨Be Ready to Multi-Task
Since the role involves various responsibilities, be prepared to discuss how you handle multiple tasks at once. Think of examples where you successfully juggled different duties, especially in fast-paced settings. This will demonstrate your organisational skills and ability to thrive under pressure.
