At a Glance
- Tasks: Deliver amazing customer experiences across events, bar, and reception.
- Company: Join a fun-loving team at a vibrant entertainment centre.
- Benefits: Enjoy free bowling, food, discounts, and career development opportunities.
- Other info: Flexible hours, including evenings and weekends, with great growth potential.
- Why this job: Be part of a dynamic environment where every day is a new adventure.
- Qualifications: Energetic, friendly, and ready to provide top-notch customer service.
The predicted salary is between 20000 - 25000 £ per year.
Come join our fantastic team. Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player.
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash
- Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Guest Experience Specialist – Events, Bar & Reception in Sheffield employer: Tenpin - Sheffield
Join our vibrant team at Tenpin, where we prioritise a fun and energetic work environment that fosters personal growth and development. With fantastic benefits like free bowling for family and friends, enhanced leave options, and a strong focus on career advancement, you'll find a rewarding place to thrive while entertaining guests in our exciting centres. Embrace the opportunity to work across various departments and make every day an adventure!
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Specialist – Events, Bar & Reception in Sheffield
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their fun, energetic vibe.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or make someone’s day better. Being able to demonstrate your proactive and friendly attitude will set you apart.
✨Tip Number 3
Show off your flexibility! Since the role requires working evenings and weekends, be ready to discuss your availability. Highlighting your willingness to adapt will show that you're a team player who’s ready to jump in whenever needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s quick and easy, and it shows you’re serious about joining our fantastic team. Plus, we love seeing applications from enthusiastic candidates like you!
We think you need these skills to ace Guest Experience Specialist – Events, Bar & Reception in Sheffield
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see your confidence and energy reflected in your words. Don't be afraid to show us why you're excited about joining our fun team!
Tailor Your Application:Make sure to tailor your application to the Guest Experience Specialist role. Highlight any relevant experience you have in customer service or events, and mention how you can contribute to keeping the fun flowing at our centres!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the good stuff. Use bullet points if it helps to make your skills and experiences stand out!
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website for a quick and easy application process. We can't wait to see what you bring to our fantastic team!
How to prepare for a job interview at Tenpin - Sheffield
✨Know the Company Culture
Before your interview, take some time to understand the fun and energetic culture of the company. Familiarise yourself with their offerings like Escape Rooms and Karaoke, so you can show your enthusiasm for the role and how you fit into their vibrant environment.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to ensure a positive experience, as this aligns perfectly with the company's focus on exceptional service.
✨Be Ready for a Fast-Paced Environment
Since the role involves working across various departments, be prepared to discuss how you handle multitasking and thrive in busy settings. Share specific instances where you successfully managed multiple responsibilities at once.
✨Emphasise Teamwork and Flexibility
The company values strong team players, so be sure to express your willingness to collaborate and adapt. Talk about times when you worked effectively within a team and how you can contribute to maintaining a positive atmosphere.
