At a Glance
- Tasks: Provide excellent customer service and manage fun activities like bowling and karaoke.
- Company: Join a vibrant entertainment centre that loves to entertain!
- Benefits: Enjoy free food, discounts, and career development opportunities.
- Other info: Flexible hours with opportunities for advancement within the company.
- Why this job: Be part of a fun team and create memorable experiences for guests.
- Qualifications: Energetic, friendly, and ready to work in a fast-paced environment.
The predicted salary is between 20000 - 25000 £ per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain - it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant Over 18 in Redditch employer: Tenpin - Redditch
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where your enthusiasm and positive attitude are celebrated. With a range of exciting activities from bowling to karaoke, our centres not only offer fun for families but also provide fantastic benefits like free food during shifts, employee discounts, and ample opportunities for career advancement. Join us and be part of a team that values your growth and well-being while you help create unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant Over 18 in Redditch
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their fun, energetic vibe.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or make someone’s day better. Being prepared will show them you’re the proactive, friendly person they’re looking for.
✨Tip Number 3
Dress the part! While it’s important to be yourself, showing up in smart-casual attire can help you make a great first impression. It shows you care about the role and are ready to jump into the fun environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role. Plus, we love seeing candidates who take initiative!
We think you need these skills to ace Customer Service Assistant Over 18 in Redditch
Some tips for your application 🫡
Show Your Personality:When you're filling out your application, let your personality shine through! We love a confident and positive attitude, so don’t be afraid to show us who you are. Remember, we’re all about fun and energy!
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Assistant. Highlight any relevant experience or skills that match what we're looking for, like your customer service skills or ability to work in a fast-paced environment.
Keep It Clear and Concise:While we want to know all about you, keep your application clear and to the point. Use bullet points if needed, and make sure it’s easy for us to read. We appreciate a well-organised application!
Apply Through Our Website:Don’t forget to apply through our website! It’s super quick and easy, and we can’t wait to see your application come through. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at Tenpin - Redditch
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the fun environment. Share why you love customer service and how you enjoy interacting with people. A positive attitude can really set you apart!
✨Know the Company
Familiarise yourself with what the company offers, from bowling to escape rooms. Mention specific activities during your interview to show that you've done your homework and are genuinely interested in being part of the team.
✨Demonstrate Your Skills
Prepare examples of how you've provided excellent customer service in the past. Think of situations where you went above and beyond for a customer, as this aligns perfectly with their 'nothing is too much trouble' attitude.
✨Ask Engaging Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows you're keen to learn and be an active part of the team.
