At a Glance
- Tasks: Provide excellent customer service and manage fun activities like bowling and karaoke.
- Company: Join a vibrant entertainment centre that loves to entertain and have fun.
- Benefits: Enjoy free food, discounts, and opportunities for career growth.
- Other info: Flexible hours with great perks and a supportive team culture.
- Why this job: Be part of an exciting team where every day is a new adventure.
- Qualifications: Enthusiastic, friendly, and ready to work in a fast-paced environment.
The predicted salary is between 20000 - 25000 £ per year.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain - it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a 'nothing is too much trouble' attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant in Redditch employer: Tenpin - Redditch
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where your enthusiasm and positive attitude are the keys to success. With a range of exciting activities from bowling to karaoke, our centres not only provide fun for families but also foster a culture of growth and development, offering numerous opportunities for career advancement. Enjoy fantastic benefits like free food during shifts, employee discounts, and a supportive team atmosphere that makes every day an adventure.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Redditch
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested in being part of the fun.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will demonstrate your proactive attitude and make you stand out as a candidate.
✨Tip Number 3
Be ready to showcase your personality! Since they’re looking for someone with energy and a positive attitude, don’t be afraid to let your true self shine through. A friendly smile and a confident approach can go a long way in making a great impression.
✨Tip Number 4
Apply through our website! It’s quick and easy, plus it shows you’re serious about joining the team. Don’t forget to follow up after your application – a little nudge can show your enthusiasm and keep you on their radar!
We think you need these skills to ace Customer Service Assistant in Redditch
Some tips for your application 🫡
Show Your Personality:When you're filling out your application, let your personality shine through! We love a positive attitude and a bit of energy, so don’t be afraid to show us who you are. Remember, we’re looking for someone who can bring fun to our team!
Tailor Your Application:Make sure to tailor your application to the Customer Service Assistant role. Highlight any relevant experience you have in customer service or working in fast-paced environments. We want to see how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s quick and easy, and we’ll get your application right away. Plus, it shows you’re keen to join our fun-loving team at Tenpin!
How to prepare for a job interview at Tenpin - Redditch
✨Know the Company Culture
Before your interview, take some time to understand the fun and energetic environment of the company. Familiarise yourself with their offerings like Escape Rooms and Karaoke. This will help you connect with the interviewers and show that you're genuinely interested in being part of their entertaining team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to ensure customer satisfaction. This aligns perfectly with the role's focus on delivering exceptional service and a positive attitude.
✨Be Ready for Role-Playing Scenarios
Since the job involves various customer interactions, be prepared for potential role-playing scenarios during the interview. Practice how you would handle different customer enquiries or complaints. This will demonstrate your proactive approach and confidence in managing customer interactions.
✨Ask Engaging Questions
At the end of the interview, don’t hesitate to ask questions that show your enthusiasm for the role. Inquire about team dynamics, opportunities for career development, or what a typical day looks like. This not only shows your interest but also helps you gauge if the company is the right fit for you.
