At a Glance
- Tasks: Lead a fun team and ensure customers have an amazing experience at our entertainment centre.
- Company: Join Tenpin, where we love to entertain and create unforgettable moments.
- Benefits: Enjoy 33 days holiday, free food, and a fantastic bonus scheme.
- Other info: Great opportunities for career development and progression within the company.
- Why this job: Be part of a vibrant environment and grow your career in management.
- Qualifications: 1 year of management experience and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
Come join our fantastic team. We love to entertain! It’s in our DNA!... and it’s not just about bowling. We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
The Role
As an Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team. You will need to be well organised, approachable and show initiative. Exceptional customer service will be at the heart of your role.
- Assume day-to-day responsibility for the operational management of the centre
- Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
- Lead the team by example ensuring everyone works together effectively
- Support the delivery of the company strategy
- Deputise in the absence of the Deputy Manager
- Undertake ownership for own training and development to grow into the future role of Deputy Manager
- Support the other Managers in the achievement of all budgets, targets and KPI’s
- Provide support to the team in various departments as and when required
- Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis
Skills You Need
- Have a minimum of 1 years’ experience in a management role, ideally within leisure, hospitality or retail
- Passionate about delivering exceptional customer service
- Have experience in leading and developing large teams
- Full of determination, enthusiasm and patience!
- Be ambitious and want to progress!
Our Fantastic Benefits
- Industry leading bonus scheme
- Enhanced holiday entitlement – 33 days per annum (inclusive of Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family & friends
- Free Food (when working 6 hours or more)
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 4 x annual salary
- A day off for your birthday
- Long Service Awards
Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
Assistant Manager in Manchester employer: Tenpin - Parrs Wood
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where entertainment is at the heart of everything we do. With exceptional benefits like enhanced holiday entitlement, a leading bonus scheme, and opportunities for career development, our team members are encouraged to grow and thrive in their roles. Join us in delivering unforgettable experiences for our customers while enjoying perks such as free bowling and discounts, making Tenpin an excellent employer for those passionate about hospitality and leisure.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time exploring our website and social media. This will help you understand what we value and how we entertain our customers, so you can show us how you fit right in.
✨Tip Number 2
Practice your people skills! As an Assistant Manager, you'll be leading a team and interacting with customers. Think of examples from your past experiences where you've created a fun environment or solved a problem – this will impress us during the interview.
✨Tip Number 3
Show your passion for customer service! We want to see that you genuinely care about making our guests' experiences unforgettable. Share stories about times you've gone above and beyond for customers – it’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision. Plus, it’s just good manners!
We think you need these skills to ace Assistant Manager in Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love creating fun experiences for customers and leading a team. Share any relevant stories that highlight your passion for customer service.
Tailor Your CV:Make sure your CV is tailored to the Assistant Manager role. Highlight your management experience in leisure, hospitality, or retail, and showcase your skills in leading teams and delivering exceptional service. We want to see how you fit into our fun-loving culture!
Be Organised:A well-structured application can make a big difference. Use clear headings, bullet points, and concise language to make it easy for us to read. Remember, organisation is key in this role, so show us you’ve got it from the get-go!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at Tenpin - Parrs Wood
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, what they offer, and their customer service philosophy. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As an Assistant Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you created a fun environment and resolved any issues effectively, as this will resonate well with the interviewers.
✨Demonstrate Leadership Qualities
Be ready to discuss your management style and how you've successfully led teams in the past. Share specific instances where you motivated your team or improved team dynamics. This will illustrate your capability to lead by example and foster a collaborative atmosphere.
✨Express Your Ambition for Growth
The role offers a pathway to becoming a Deputy Manager, so make sure to express your ambition and desire for career development. Talk about your goals and how you plan to take ownership of your training and development, showing that you're committed to growing within the company.
