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For Companies At a Glance
- Tasks: Lead a fun team and ensure customers have an amazing experience.
- Company: Join a vibrant entertainment centre with diverse activities for all ages.
- Benefits: Enjoy a competitive bonus scheme, 33 days holiday, and free bowling for family.
- Other info: Opportunity to grow into a Deputy Manager role within a supportive team.
- Why this job: Be part of a dynamic environment where your passion for fun can shine.
- Qualifications: 1+ years in management, ideally in leisure or hospitality, with a focus on customer service.
The predicted salary is between 25000 - 30000 £ per year.
Come join our fantastic team. We love to entertain! It’s in our DNA!... and it’s not just about bowling. We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
The Role
As an Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team. You will need to be well organised, approachable and show initiative. Exceptional customer service will be at the heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager. This role is offered on a fixed-term contract to provide maternity cover and is expected to last approximately 9 months.
You will:
- Assume day-to-day responsibility for the operational management of the centre
- Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
- Lead the team by example ensuring everyone works together effectively
- Support the delivery of the company strategy
- Deputise in the absence of the Deputy Manager
- Undertake ownership for own training and development to grow into the future role of Deputy Manager
- Support the other Managers in the achievement of all budgets, targets and KPI’s
- Provide support to the team in various departments as and when required
- Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis
Skills You Need
- Have a minimum of 1 years’ experience in a management role, ideally within leisure, hospitality or retail
- Passionate about delivering exceptional customer service
- Have experience in leading and developing large teams
- Full of determination, enthusiasm and patience!
- Be ambitious and want to progress!
Our Fantastic Benefits
- Industry leading bonus scheme
- Enhanced holiday entitlement – 33 days per annum (inclusive of Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family
Assistant Manager in Milton Keynes employer: Tenpin - Milton Keynes
Contact Detail:
Tenpin - Milton Keynes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Milton Keynes
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time exploring our website and social media. This will help you understand what makes us tick and how you can fit into our fun-loving team.
✨Tip Number 2
Show off your personality! When you meet us, let your passion for customer service shine through. We want to see how you can create a lively atmosphere and keep our guests entertained!
✨Tip Number 3
Prepare some examples! Think of times when you've led a team or delivered exceptional service. We love hearing about real experiences that showcase your skills and enthusiasm for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your interest in the position and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Assistant Manager in Milton Keynes
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love creating fun experiences for customers. Share any relevant stories or experiences that highlight your passion for entertainment and customer service.
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager role. Highlight your management experience in leisure, hospitality, or retail, and showcase your skills in leading teams and delivering exceptional customer service. We want to see how you can contribute to our fantastic team!
Be Organised: A well-structured application is key! Use clear headings and bullet points to make your CV easy to read. Ensure your cover letter is concise and directly addresses how you meet the job requirements. We appreciate a tidy presentation as much as we appreciate a tidy centre!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and how you can be part of our exciting team!
How to prepare for a job interview at Tenpin - Milton Keynes
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, what they offer, and their customer service philosophy. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As an Assistant Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you created a fun environment and resolved any issues effectively, as this will resonate well with the interviewers.
✨Demonstrate Leadership Qualities
Be ready to discuss your leadership style and how you've successfully managed teams in the past. Share specific instances where you motivated your team or improved team dynamics. This will illustrate your capability to lead by example and foster a collaborative atmosphere.
✨Express Your Ambition for Growth
Since the role has potential for progression into a Deputy Manager position, express your ambition and willingness to develop. Talk about your commitment to personal growth and how you plan to take ownership of your training and development within the company.