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For Companies At a Glance
- Tasks: Lead a fun team and manage daily operations at our entertainment centre.
- Company: Join a vibrant company that loves to entertain families of all ages.
- Benefits: Enjoy 33 days holiday, free food, and an industry-leading bonus scheme.
- Other info: Great career growth opportunities with many managers starting as Team Members.
- Why this job: Make a real impact while creating unforgettable experiences for customers.
- Qualifications: 2+ years as a hands-on General Manager in leisure or hospitality.
The predicted salary is between 35000 - 45000 £ per year.
Are you a driven, passionate leader with a natural ability to create a fun environment for both our customers and team whilst achieving company objectives? We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain—it's in our DNA! Beyond bowling, we offer Houdini’s Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a General Manager you will manage the day-to-day operation of our centre, which includes:
- Creating a culture of excellent customer service
- Driving the business growth through local promotions and central product delivery
- Developing an annual business plan with the Regional Manager focusing on growth and financial target
- Creating a professional environment with training, appraisals, fair management and support team operations and strategy execution.
Skills You Need
- A minimum of 2 years’ experience as a hands‑on General Manager, ideally within leisure or hospitality, whilst leading and developing large teams
- Experience in optimising revenue and overall business performance
- Full of determination, enthusiasm, and patience
- Fully flexible and highly adaptable to change
Our Fantastic Benefits
- Industry‑leading bonus scheme
- 33 days holiday (including Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family & friends
- Free Food (when working 6+ hours)
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (4x annual salary)
- Birthday off
- Long Service Awards
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
General Manager employer: Tenpin - Milton Keynes
Contact Detail:
Tenpin - Milton Keynes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're a great fit for their fun environment.
✨Tip Number 2
Prepare some examples of how you've created a positive atmosphere in your previous roles. Whether it’s through team-building activities or customer engagement, having specific stories ready will demonstrate your leadership skills and passion for entertainment.
✨Tip Number 3
Don’t just focus on your experience; highlight your enthusiasm for the role! Show them that you’re not only capable but also excited about the opportunity to lead a team in such a vibrant setting. Your energy can be contagious!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s entertain together!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your passion for creating fun environments aligns with our mission to entertain. Share specific examples of how you've fostered a positive atmosphere in previous roles.
Tailor Your Experience: Make sure to highlight your relevant experience as a General Manager, especially in leisure or hospitality. We’re looking for someone who can drive business growth and optimise performance, so be sure to include any achievements that demonstrate your ability to do just that!
Be Personable: We love a friendly vibe, so don’t hesitate to let your personality come through in your application. Use a conversational tone and show us that you’re not just a great manager, but also someone who can connect with both customers and team members alike.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our fun-loving team!
How to prepare for a job interview at Tenpin - Milton Keynes
✨Know the Company Culture
Before your interview, dive into understanding the company’s culture. Since they pride themselves on creating a fun environment, think about how you can contribute to that vibe. Prepare examples of how you've fostered a positive atmosphere in previous roles.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate your leadership abilities. Be ready to discuss specific instances where you've successfully led a team, managed conflicts, or driven business growth. Use metrics to highlight your achievements!
✨Be Customer-Centric
This role is all about excellent customer service. Think of ways you've gone above and beyond for customers in the past. Share stories that illustrate your commitment to customer satisfaction and how it positively impacted the business.
✨Prepare for Business Strategy Questions
Expect questions about business growth and strategy. Familiarise yourself with local market trends and be prepared to discuss how you would develop promotions or initiatives to drive revenue. Show them you're not just a manager, but a strategic thinker!