At a Glance
- Tasks: Lead a fun team and ensure customers have an unforgettable experience.
- Company: Join Tenpin, where entertainment is our passion and culture thrives.
- Benefits: Enjoy 33 days holiday, free food, and a fantastic bonus scheme.
- Other info: Great opportunities for career development and progression within the company.
- Why this job: Be part of a vibrant environment and grow your career in management.
- Qualifications: 1 year of management experience and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Come join our fantastic team. We love to entertain! It’s in our DNA!... and it’s not just about bowling. We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
The Role
As an Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team. You will need to be well organised, approachable and show initiative. Exceptional customer service will be at the heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager. This role is offered on a fixed-term contract to provide maternity cover and is expected to last approximately 9 months.
You will:
- Assume day-to-day responsibility for the operational management of the centre
- Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
- Lead the team by example ensuring everyone works together effectively
- Support the delivery of the company strategy
- Deputise in the absence of the Deputy Manager
- Undertake ownership for own training and development to grow into the future role of Deputy Manager
- Support the other Managers in the achievement of all budgets, targets and KPI’s
- Provide support to the team in various departments as and when required
- Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis
Skills You Need
- Have a minimum of 1 years’ experience in a management role, ideally within leisure, hospitality or retail
- Passionate about delivering exceptional customer service
- Have experience in leading and developing large teams
- Full of determination, enthusiasm and patience!
- Be ambitious and want to progress!
Our Fantastic Benefits
- Industry leading bonus scheme
- Enhanced holiday entitlement – 33 days per annum (inclusive of Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family & friends
- Free Food (when working 6 hours or more)
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance – 4 x annual salary
- A day off for your birthday
- Long Service Awards
Career Development
If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
Assistant Manager employer: Tenpin - Milton Keynes
At Tenpin - Milton Keynes, we pride ourselves on being an excellent employer that values our team members and fosters a vibrant work culture. As a Cleaner, you will enjoy a supportive environment where your contributions directly enhance the guest experience, alongside opportunities for personal growth and development within our family-oriented entertainment venue. With flexible hours and a focus on teamwork, you'll find a rewarding role that makes every day enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time exploring our website and social media. This will help you understand what makes us tick and how you can fit into our fun-loving team.
✨Tip Number 2
Show off your personality! When you come in for an interview, let your passion for customer service shine through. We want to see how you can create a fun environment for both customers and the team.
✨Tip Number 3
Prepare some questions! Think about what you want to know about the role and the team. This shows us that you're genuinely interested and ready to dive into the Assistant Manager position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in our minds and shows that you’re keen on joining our fantastic team.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love creating fun experiences for customers and leading a team. Share specific examples of how you've done this in the past.
Tailor Your CV:Make sure your CV is tailored to the Assistant Manager role. Highlight your management experience in leisure, hospitality, or retail, and focus on your customer service skills. We want to see how you can contribute to our fantastic team!
Be Organised:A well-structured application is key! Use clear headings and bullet points to make it easy for us to read. Show us that you’re organised and detail-oriented, just like we need you to be in the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our amazing team at Tenpin!
How to prepare for a job interview at Tenpin - Milton Keynes
✨Know the Company Culture
Before your interview, take some time to understand the fun and vibrant culture of the company. Familiarise yourself with their offerings like escape rooms and karaoke. This will help you connect with the interviewers and show that you're genuinely excited about being part of their entertaining environment.
✨Showcase Your Customer Service Skills
As an Assistant Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you can create a fun atmosphere while ensuring everyone has a great time, which aligns perfectly with the company's mission.
✨Demonstrate Leadership Qualities
Be ready to discuss your management experience and how you've successfully led teams in the past. Share specific instances where you motivated your team or resolved conflicts. This will show that you have the initiative and drive to lead by example, which is crucial for this role.
✨Express Your Ambition for Growth
The company values career development, so make sure to express your ambition to progress into a Deputy Manager role. Talk about your willingness to take ownership of your training and development. This will demonstrate your commitment to not just the job, but also to your future within the company.
