At a Glance
- Tasks: Deliver outstanding customer service and maintain bowling equipment for an epic experience.
- Company: Join Tenpin Ltd, one of the UK's largest and most fun bowling operators!
- Benefits: Enjoy free bowling, discounts, health care, and a supportive work environment.
- Other info: Flexible hours, great career growth, and a fun atmosphere await you!
- Why this job: Be part of a vibrant team that loves to entertain and create memorable experiences.
- Qualifications: No experience needed, just bring your enthusiasm and willingness to learn!
The predicted salary is between 20000 - 30000 € per year.
Come join our fantastic team. We love to entertain! It’s in our DNA! We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!
The Role
This role is split into 2 parts: Customer Service Assistant and Pin Technician.
- As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
- As a Pin Technician, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will strive to constantly achieve the highest operating standards, carrying out preventative maintenance of all bowling equipment and lanes, undertaking general building maintenance as instructed by the site management team, and actioning repairs in a timely fashion.
Participate, support and encourage the achievement of a positive, friendly and open team atmosphere. You will work efficiently, show initiative and be friendly. Exceptional customer service will be at the heart of your role. You will also need to be confident and comfortable when dealing with customers. Full of determination, enthusiasm, and able to work in a fast-paced environment.
- A nothing is too much trouble attitude.
- Able to provide high levels of customer service and have strong communication skills.
- Fully flexible around working pattern (evening and weekends will be required).
- Be approachable and helpful.
- Be organised and able to multi-task.
- A strong team player.
- An eye for detail.
- No experience needed, just willingness to learn about bowling machinery.
- An interest in all things technical/mechanic.
Tenpin Ltd (part of Ten Entertainment Group Plc) is one of the UK's largest bowling operators, with 40 entertainment centres spread across the UK. Tenpin Ltd has recently been acknowledged as a "Best Workplace" by Great Places to Work in 2017 and currently holds Investors in People accreditation GOLD standard. We put our employees in the heart of everything we do, believing that happy employees will thrive within a happy team in turn, delivering an excellent customer experience which will lead to increased profit and success for all. With the right people on board we have a proven track record of developing and growing all of our businesses. We have a strong growth strategy to purchase new bowls over the next 3 years. Bowling is a fantastic leisure activity, our sites have licensed food bars, American pool, and state of the art arcade areas. Not to mention Sector 7 our laser combat arena and our Pingo's soft play areas.
Benefits
- Tenpin Treats - Retailer discounts and Best Doctors.
- Free Bowling for family and friends.
- Free Food (when working 6 hours or more).
- Enhanced Maternity, Paternity, Adoption leave.
- Medicash Health Care Cash Back Scheme.
- Employee Assistance Programme.
- Free counselling.
- Life assurance - 2 x annual salary.
- Long Service Awards.
- Recommend a Friend Scheme.
- On the Spot Rewards.
Customer Service Assistant / Pin Technician - Warrington employer: Tenpin Ltd
At Tenpin Ltd, we pride ourselves on being a vibrant and engaging workplace where fun is at the heart of everything we do. Our commitment to employee well-being is reflected in our numerous benefits, including free bowling for family and friends, enhanced leave policies, and a supportive work culture that encourages personal growth and development. Join us in Warrington, where you can thrive in a dynamic environment while delivering exceptional customer experiences and enjoying a range of leisure activities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant / Pin Technician - Warrington
✨Tip Number 1
Get to know the company! Before your interview, check out Tenpin's website and social media. Familiarise yourself with their services and values so you can show off your enthusiasm for the role and how you fit into their fun environment.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. This will help you demonstrate that you have the right attitude and energy they’re looking for.
✨Tip Number 3
Be ready to showcase your personality! Tenpin wants someone who’s approachable and friendly, so don’t be afraid to let your character shine through during the interview. A positive vibe can go a long way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the fun world of bowling and entertainment.
We think you need these skills to ace Customer Service Assistant / Pin Technician - Warrington
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see your confidence and energy, so don’t be afraid to show us what makes you unique. Remember, we’re all about fun here!
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Assistant / Pin Technician. Highlight any relevant skills or experiences that match what we're looking for, like your ability to provide exceptional customer service or your interest in technical/mechanical stuff.
Keep It Clear and Concise:We appreciate a well-structured application! Keep your writing clear and to the point. Use bullet points if necessary to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tenpin Ltd
✨Show Your Enthusiasm
When you walk into the interview, let your excitement for the role shine through! This job is all about creating a fun atmosphere, so be sure to express your passion for customer service and entertainment. A positive attitude can go a long way in making a great first impression.
✨Know the Company
Do a bit of homework on Tenpin Ltd and their offerings. Familiarise yourself with their entertainment options like bowling, escape rooms, and karaoke. Mentioning specific services during your interview shows that you're genuinely interested and have taken the time to understand what they do.
✨Demonstrate Team Spirit
This role requires a strong team player, so be ready to share examples of how you've worked well in a team before. Talk about times when you supported colleagues or contributed to a positive team atmosphere. Highlighting your collaborative skills will resonate well with the interviewers.
✨Ask Engaging Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how they celebrate successes. This not only shows your interest but also gives you a chance to assess if this is the right fit for you!
