At a Glance
- Tasks: Provide excellent customer service and manage various fun activities.
- Company: Join a vibrant entertainment centre that loves to entertain.
- Benefits: Enjoy discounts, free bowling, food, and career development opportunities.
- Other info: Flexible hours with opportunities for advancement within the company.
- Why this job: Be part of a fun team and create memorable experiences for guests.
- Qualifications: Enthusiastic, friendly, and able to thrive in a fast-paced environment.
The predicted salary is between 1300 - 1600 £ per month.
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain - it's in our DNA!
Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Skills You Need
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Our Fantastic Benefits
- Tenpin Treats - Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
- Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Customer Service Assistant - Surrey employer: Tenpin Ltd
At Tenpin, we pride ourselves on creating a vibrant and enjoyable work environment where your enthusiasm and positive attitude are the keys to success. With a range of exciting activities from bowling to karaoke, our centres not only provide fun for families but also foster a culture of growth and development, offering numerous opportunities for career advancement. Enjoy fantastic benefits like free food during shifts, employee discounts, and a supportive team atmosphere that makes every day an adventure.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Surrey
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the vibe during your chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you nail those tricky questions about handling customer enquiries or managing bookings.
✨Tip Number 3
Be yourself! The job description mentions a fun environment, so let your personality shine through. Share your enthusiasm for customer service and how you can contribute to keeping the fun flowing at their centres.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant - Surrey
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your confidence and positive attitude. Remember, we’re all about fun and energy!
Tailor Your Application:Make sure to highlight your customer service skills and any relevant experience. We love a proactive approach, so if you've got examples of how you've gone above and beyond for customers, share those stories with us!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and bullet points where possible to make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s quick and easy, and we can’t wait to see your application come through. Plus, it shows you’re keen to join our fun-loving team!
How to prepare for a job interview at Tenpin Ltd
✨Show Your Enthusiasm
Make sure to convey your excitement about the role and the company during the interview. Talk about why you love working in a fun environment and how your positive attitude aligns with their values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will showcase your 'nothing is too much trouble' attitude.
✨Be Ready for a Fast-Paced Environment
Since the role involves working across various departments, be prepared to discuss how you handle busy situations. Share experiences where you successfully multitasked or adapted quickly to changing circumstances.
✨Ask Questions About Career Development
Show your interest in growth by asking about opportunities for advancement within the company. This not only demonstrates your ambition but also aligns with their commitment to career development.
