At a Glance
- Tasks: Lead thrilling gaming experiences and ensure customers leave with smiles.
- Company: Join Houdini's Escape Rooms, part of Ten Entertainment Ltd.
- Benefits: Enjoy free bowling, food, health care, and career development opportunities.
- Other info: Flexible hours and great potential for career growth.
- Why this job: Be part of a creative team that values fun and innovation.
- Qualifications: Customer service experience and strong public speaking skills required.
The predicted salary is between 24000 - 36000 £ per year.
Are you ready to take the lead in crafting unforgettable gaming experiences? Join our team as a Game Master, where you'll be the architect of fun, ensuring every customer leaves with a smile after an exhilarating Houdini adventure!
Part of Ten Entertainment Ltd, working for Houdini's Escape Rooms is not just a job; it's an opportunity to be part of an enchanting and thrilling experience that captivates both employees and customers alike. As an employee at Houdini's, you'll find yourself immersed in a dynamic and creative environment inspired by the legendary escape artist, Harry Houdini. The company values innovation, incorporating cutting-edge technology into its rooms to create an unforgettable atmosphere. If you're seeking a workplace that values creativity, teamwork, and the thrill of the unexpected, working for Houdini's Escape Rooms is the key to unlocking a truly magical career experience.
The Role
- As a Game Master you will be responsible for welcoming and engaging with customers, and providing pre-game information about their gaming experience.
- Part of your daily routine will involve providing an excellent customer experience, by managing game flow, conducting debrief sessions, and taking team photos, whilst being responsible for customer safety.
- You will also be responsible for ensuring that consistent uniform standards are maintained and training new members of the team.
- You will need to be passionate, with positive energy and have strong attention to detail, you will also need to be confident and comfortable when dealing with large groups of customers.
Previous customer service experience
- Skilled in public speaking, with the ability to engage and captivate groups effectively.
- Proven ability to think on your feet and address challenges proactively.
- Flexible availability to meet operational needs.
Our Fantastic Benefits
- Free Bowling for family and friends
- Free Food
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Health Care Cash Back Scheme
- Employee Assistance Programme
- Free counselling
- Life assurance - 2 x annual salary
- Long Service Awards
- Discretionary Bonus Scheme
- Career Development
If you are looking for career development, then Houdini's / Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles.
What Happens Next?
If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Game Master - Southampton employer: Tenpin Ltd
At Houdini's Escape Rooms in Southampton, we pride ourselves on being an exceptional employer that fosters a vibrant and creative work culture. Our team members enjoy fantastic benefits such as free bowling for family and friends, enhanced leave options, and comprehensive health care schemes, all while having the opportunity to grow their careers within a supportive environment that values innovation and teamwork. Join us to be part of a thrilling adventure where your passion for customer service and creativity can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Game Master - Southampton
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Houdini's Escape Rooms and understand what makes them tick. This way, you can show off your enthusiasm for their unique gaming experiences and how you can contribute to that magical atmosphere.
✨Tip Number 2
Practice your public speaking skills! As a Game Master, you'll be engaging with large groups, so it’s crucial to be confident and captivating. Try rehearsing with friends or family to get comfortable with your delivery and keep that positive energy flowing.
✨Tip Number 3
Think on your feet! During the interview, be ready to tackle unexpected questions or scenarios. Show them you can handle challenges like a pro, just like a Game Master would during an exhilarating escape room experience.
✨Tip Number 4
Apply through our website! It’s quick and easy, and it shows you’re serious about joining the Houdini's team. Plus, you’ll get to complete the short application process in just 2 minutes – what’s not to love?
We think you need these skills to ace Game Master - Southampton
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your passion for gaming and customer service.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. If you've got skills in public speaking or customer engagement, shout about them! We love seeing how you can fit into our team.
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and get to the point quickly. We appreciate brevity, especially when it comes to your experience and skills!
Apply Through Our Website:Don’t forget to apply through our website! It’s super quick and easy, and it helps us keep track of your application. Plus, you’ll be one step closer to joining our magical team at Houdini's Escape Rooms!
How to prepare for a job interview at Tenpin Ltd
✨Know the Game Inside Out
Before your interview, make sure you’re familiar with Houdini's Escape Rooms and the gaming experiences they offer. Understand the different themes, challenges, and customer interactions that take place. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Show Off Your Customer Service Skills
As a Game Master, engaging with customers is key. Prepare examples from your past experiences where you’ve provided excellent customer service or handled challenging situations. Highlight your ability to connect with people and create memorable experiences, as this is what the role is all about!
✨Demonstrate Your Public Speaking Prowess
Since you'll be addressing groups of customers, practice your public speaking skills. You might even want to rehearse a short introduction or debrief session to showcase your ability to captivate an audience. Confidence and clarity are essential, so don’t shy away from showing off your communication skills.
✨Embrace Flexibility and Team Spirit
Houdini's values teamwork and adaptability. Be ready to discuss how you can contribute to a dynamic environment and handle unexpected challenges. Share examples of how you've worked well in teams and adapted to changing situations, as this will demonstrate that you’re a perfect fit for their creative and fast-paced atmosphere.
