At a Glance
- Tasks: Deliver awesome customer experiences, manage bookings, and host fun events every day.
- Company: Join Tenpin Ltd, one of the UK's largest bowling operators with a vibrant culture.
- Benefits: Enjoy discounts, free bowling, food perks, and a supportive work environment.
- Other info: Great career growth opportunities with many managers starting as Team Members.
- Why this job: Be part of a fun team where every day is a new adventure!
- Qualifications: Enthusiastic, friendly, and ready to thrive in a fast-paced setting.
The predicted salary is between 1300 - 1800 € per month.
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
Qualifications- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Tenpin Ltd (part of Ten Entertainment Group Plc) is one of the UK's largest bowling operators, with 40 entertainment centres spread across the UK. Tenpin Ltd has recently been acknowledged as a "Best Workplace" by Great Places to Work® in 2017 and currently holds Investors in People accreditation GOLD standard. We put our employees in the heart of everything we do, believing that happy employees will thrive within a happy team in turn, delivering an excellent customer experience which will lead to increased profit and success for all. With the right people on board we have a proven track record of developing and growing all of our businesses. We have a strong growth strategy to purchase new bowls over the next 3 years. Bowling is a fantastic leisure activity; our sites have licensed food bars, American pool, and state-of-the-art arcade areas. Not to mention Sector 7 our laser combat arena and our Pingo’s soft play areas.
Benefits- Tenpin Treats - Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
Customer Service Assistant - Sheffield employer: Tenpin Ltd
At Tenpin Ltd, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every day is filled with fun and new experiences. Our commitment to employee well-being is reflected in our extensive benefits package, including free bowling for family and friends, enhanced leave options, and a strong focus on career development, ensuring that our team members can grow and thrive within the company. Located in Sheffield, you'll be part of a dynamic team that values your contributions and prioritises delivering outstanding customer service in a lively entertainment environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Sheffield
✨Tip Number 1
Get to know the company culture! Before your interview, check out Tenpin's social media and website. Understanding their vibe will help you connect better during your chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you nail those tricky questions about handling customer enquiries or managing bookings.
✨Tip Number 3
Show off your personality! When you’re chatting with the interviewer, let your friendly and approachable side shine through. Remember, they’re looking for someone who can keep the fun flowing while providing excellent service!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you on their radar!
We think you need these skills to ace Customer Service Assistant - Sheffield
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm for customer service and how you can bring a fun vibe to our team.
Tailor Your Application:Make sure to tailor your application to the Customer Service Assistant role. Highlight your relevant experience and skills that match what we’re looking for, like your ability to handle enquiries and create a great customer experience.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to get your key skills across quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our awesome team at Tenpin!
How to prepare for a job interview at Tenpin Ltd
✨Know the Company
Before your interview, take some time to research Tenpin Ltd. Understand their values, what they offer, and their recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to interact positively with customers is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your proactive attitude and how you handle challenging situations with a smile.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. This could involve handling a customer complaint or managing a busy reception. Practise these scenarios beforehand so you can demonstrate your problem-solving skills and friendly approach under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the role or the company culture. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.
