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- Tasks: Deliver awesome customer experiences while managing bookings, hosting events, and serving food and drinks.
- Company: Join Tenpin, one of the UK's largest and most fun bowling operators!
- Benefits: Enjoy free bowling, discounts, and enhanced leave options while working in a vibrant environment.
- Why this job: Be part of a lively team where every day is different and fun!
- Qualifications: Bring your enthusiasm and great communication skills; we’ll teach you the rest!
- Other info: Great career growth opportunities with many managers starting as Team Members.
The predicted salary is between 24000 - 36000 £ per year.
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
About Tenpin: Tenpin Ltd (part of Ten Entertainment Group Plc) is one of the UK's largest bowling operators, with 40 entertainment centres spread across the UK. Tenpin Ltd has recently been acknowledged as a "Best Workplace" by Great Places to Work® in 2017 and currently holds Investors in People accreditation GOLD standard. We put our employees in the heart of everything we do, believing that happy employees will thrive within a happy team in turn, delivering an excellent customer experience which will lead to increased profit and success for all.
Responsibilities:
- Manages reception bookings
- Address enquiries
- Identify sales opportunities
- Host events
- Maintain cleanliness
- Prepare food and drinks
- Work across departments: Laser Arena, Escape Room, karaoke rooms, bar
Qualifications:
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
Benefits:
- Tenpin Treats - Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Career Development: Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
Customer Service Assistant - Manchester in Milton Keynes employer: Tenpin Ltd
Contact Detail:
Tenpin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Manchester in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, check out Tenpin's website and social media. Understanding their vibe and values will help you connect during the chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you nail those tricky questions about handling enquiries or identifying sales opportunities.
✨Tip Number 3
Show off your personality! When you’re chatting with the interviewer, let your enthusiasm shine through. They’re looking for someone with energy and a positive attitude, so don’t be afraid to show them how fun and approachable you can be!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role and working at Tenpin!
We think you need these skills to ace Customer Service Assistant - Manchester in Milton Keynes
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see your enthusiasm and energy, so don’t be afraid to show us what makes you unique. Remember, we’re all about having fun while delivering great customer service!
Tailor Your Application: Make sure to tailor your application to the Customer Service Assistant role. Highlight any relevant experience you have, especially in fast-paced environments or customer service. We love seeing how your skills can fit into our vibrant team!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for Tenpin!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our fun team!
How to prepare for a job interview at Tenpin Ltd
✨Know the Company
Before your interview, take some time to research Tenpin Ltd. Understand their values, what they offer, and their recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Off Your Customer Service Skills
As a Customer Service Assistant, your ability to connect with customers is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and your 'nothing is too much trouble' attitude during the interview.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. They might ask you how you'd handle a difficult customer or manage a busy reception. Practise these situations beforehand so you can demonstrate your problem-solving skills and adaptability in a fun, engaging way.
✨Bring Your Energy!
Tenpin is all about fun and positivity, so let your personality shine through! Be enthusiastic and approachable during the interview. Show them that you can bring energy to the team and contribute to the lively atmosphere they pride themselves on.